Bad connection to server
Thread poster: Laurence Orr

Laurence Orr  Identity Verified
Germany
Local time: 04:40
German to English
+ ...
Jul 6, 2015

Hello,

This refers to a commercial licence for Studio 2011 being run on Windows through Parallels on an iMac. When I try to connect to the server we have here at the company, the program tells me it could not connect. It mentions the support reference 'BadConnectionToServer -315'. Has anyone had experience in dealing with this? The IT department is baffled and has been unable to come up with a solution for a number of weeks now. Any feedback would be greatly appreciated! Thanks!


 

Walter Blaser  Identity Verified
Switzerland
Local time: 04:40
French to German
+ ...
Need more information Jul 13, 2015

Laurence

It is very difficult to guess what the cause is, based on the little bit of information you provided.

We need for example to know which version of software the server is running (is it GroupShare 2011 or 2014). What type of connection to the server are you using?

On the other hand, if your company operates a SDL GroupShare server, they surely have a PSMA (Maintenance and Support agreement), which means that the best way to resolve the problem would be to open a support case with SDL, so that they can have a look at the problem.

Walter


 


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