SDL TRADOS 2015 runs only in DEMO mode
Thread poster: Elisabetta Nocenti

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
Jul 27, 2015

I need your help on this!!icon_frown.gif
A couple of days ago, I bought and installed SDL Trados 2015 and activated the license.
The license in my SDL account is still activated, but the application is running in DEMO mode (around 550 EUR and demo mode??) and of course there's no support to contact (unless you pay for it).
Any idea?


 

Emma Goldsmith  Identity Verified
Spain
Local time: 00:45
Member (2010)
Spanish to English
Don't panic... Jul 27, 2015

Elisabetta Nocenti wrote:

the application is running in DEMO mode (around 550 EUR and demo mode??)


When you download Studio for the first time it is in demo mode for 30 days.
This is the professional version (not freelance).
You get extra features, not fewer:
- Autosuggest dictionary creation (you need a special license for this if you have the Freelance version)
- Any number of languages (limited to 5 with Freelance)
- You can create packages

As you have bought Studio 2015, you can activate your license at any time during those 30 days, and then it will change to the version you have bought. To do this go to Help>Product activation


and of course there's no support to contact (unless you pay for it).
Any idea?


You get support (for free) for any download/installation/license issue.


 

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
TOPIC STARTER
No support request and still in demo mode Jul 27, 2015

Hi Emma,
thank you for your reply.

[quote]Emma Goldsmith wrote:
As you have bought Studio 2015, you can activate your license at any time during those 30 days, and then it will change to the version you have bought. To do this go to Help>Product activation
[quote]

This is exactly what I tried to do, but SDLT2015 does not accept my activation number (as it is already activated/registered) and the application runs only in demo mode.



You get support (for free) for any download/installation/license issue.



I can't find a place on SDL website where I can log a support request to a human being. All links I selected so far direct me to the knowledge baseicon_frown.gif


 

Emma Goldsmith  Identity Verified
Spain
Local time: 00:45
Member (2010)
Spanish to English
More ideas Jul 27, 2015

Elisabetta Nocenti wrote:

This is exactly what I tried to do, but SDLT2015 does not accept my activation number (as it is already activated/registered) and the application runs only in demo mode.


Have a look at this KB article:
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:8295
If that doesn't help, then see below:



I can't find a place on SDL website where I can log a support request to a human being. All links I selected so far direct me to the knowledge baseicon_frown.gif


Go to the Solution Finder at http://kb.sdl.com/#tab:SFTab:crumb:0 and follow the path in the screenshot below. Then fill in the form on the right (not shown).


 

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
TOPIC STARTER
Cheers! Jul 27, 2015

Hi Emma,
thanks a lot for the link. I'll send them a service request through that link and we'll see.
I hope they are going to help me fix this bug very soon, otherwise I'll have to raise a complaint via Paypal... I paid for it and I should be able to use it fully licenced!!
Have a lovely evening!icon_smile.gif


 

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
TOPIC STARTER
Quick update Jul 29, 2015

The request module connected to that link does not work (hopelessly loading for ages....).
However, I was able to contact SDL Support through the Sale Department (threatening to ask for a reimbursement through Paypal) and quickly received a support ticket via email.
They worked remotely and silently for a couple of days and this morning the issue is solved (hopefully for goodicon_wink.gif!).
Thanks a lot Emma and have a lovely dayicon_smile.gif

[Edited at 2015-07-29 07:35 GMT]


 

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
TOPIC STARTER
Again only demo mode activated :-( Jul 31, 2015

Gosh, the program this morning is running again in demo mode.
I can't believe it!
What a waste of money and timeicon_frown.gif


 

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
TOPIC STARTER
Previous support ticket is closed and now I need to start everything over again!! Jul 31, 2015

Previous support ticket is obviously closed and now I have to start everything again...
What a nightmare!


 

Emma Goldsmith  Identity Verified
Spain
Local time: 00:45
Member (2010)
Spanish to English
Windows 10? Jul 31, 2015

Elisabetta Nocenti wrote:

Gosh, the program this morning is running again in demo mode.
I can't believe it!


What bad luck you're having, Elisabetta. I helped another user through the activation process of a demo version just a couple of days ago and it went just fine.

Have you just upgraded to Windows 10 by any chance? That's the only reasonable explanation that I can think of for Studio to switch back to demo mode.


 

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
TOPIC STARTER
Windows 8.1 & 10 Jul 31, 2015

Dear Emma,
thanks again for your support.
I thought about it as well.
My update to Windows 10 is planned for tomorrow.
I still have Windows 8.1 installed, but probably Windows is already updating part of the systemicon_frown.gif


 

SDL_Guillaume
Local time: 23:45
Studio 2015 License Jul 31, 2015

Hi Elisabetta,

This is Guillaume from SDL.

Your SDL Trados Studio 2015 license is currently not activated. This is why it is running in trial mode.

You will find its activation code in your online account, under Licenses. Please copy the code and then paste it into your Studio 2015 software.

If you need further assistance, please do not hesitate to contact us via Live Chat (bit.ly/SDLChat )

Kind regards,

Guillaume


 

Elisabetta Nocenti  Identity Verified
Italy
Local time: 00:45
Member (2013)
English to Italian
+ ...
TOPIC STARTER
Third activation in a row Jul 31, 2015

I activated the license on Friday. On Saturday the sw was again in demo mode. Yesterday your colleague Monica reset the license remotely and SDLT2015 ran in fully licensed mode.
I have not deactivated it in the meantime.
I have now activated the code once again.
You can close this ticket (REQ000000141972).
Thanks for your help!
Best regards, Elisabetta



[Edited at 2015-07-31 17:58 GMT]


 


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