Error in Studio 2014 when typing a comment
Thread poster: NeoAtlas

NeoAtlas
Spain
Local time: 04:08
English to Spanish
+ ...
Aug 5, 2015

Hi,

I get this message error when trying to type anything on a comment:

Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

To repro it:
- open any file on the Editor
- select a word on the target text
- right click
- select "Add Comment"
- leave defaults ("Current selection" and "FYI")
- try to type something an you get this error:
Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

Studio 2014 SP2, up-to-date, 11.2.4409.10
Running on Windows 7
Same issue on another PC with Windows 7
It happens with TXT, DOCX… I believe any filetype.
I can't type a single character, but I 'm able to paste text with CTRL+V and save succesfully the comment.

Have you come across of this issue? Any idea to solve it?

Thanks and best regards,

... Jesús Prieto ...


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Emma Goldsmith  Identity Verified
Spain
Local time: 04:08
Member (2010)
Spanish to English
Strange... Aug 6, 2015

I've tried to reproduce this, Jesús, but can't. I've just updated from Studio 2014 version 3.2.4364 to 4409, to see if the comments box got broken in the latest version, but it hasn't. It works for me in the old and new builds.

Still, it's very strange that you can reproduce this in two different machines.

I'd try these solutions, one by one:
- Use a different TM (although the comments box is linked to the sdlxliff, not the TM)
- Re-index your TM
- Open a different doc for translation through the single document path instead of a project to see if the problem is in a project setting.
- Reset all windows
- Repair Studio installation through the Control Panel
- Delete the three .xml settings files (I expect you know how to do this?)
- Log a support ticket

Hope one of these ideas helps,
Emma


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SDL_Guillaume
Local time: 03:08
"Attempted to read or write protected memory." Aug 6, 2015

Hi,

This is Guillaume from SDL.

We have an article in our Knowledge Base with a resolution for this issue: http://kb.sdl.com/#tab:homeTab:crumb:7:artId:4411

If you have need further assistance, please do not hesitate to contact us directly via our Chat (bit.ly/SDLChat).

Kind regards,

Guillaume


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Gerhard Wieder  Identity Verified
Local time: 03:08
Member (2006)
English to German
+ ...
Same problem with Studio 2015 Aug 6, 2015

I have just started using Trados Studio 2015 Freelance and get the same error message each time I use Add Comment and start typing in the comment text box.

I followed the advice in the KB article and changed the Editor setting as mentioned there, but to no avail.

By the way, it seems impossible to report this to SDL support without signing up for a pricey support contract.


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NeoAtlas
Spain
Local time: 04:08
English to Spanish
+ ...
TOPIC STARTER
Erratic behaviour… Aug 6, 2015

I tried yesterday a few things, but no avail:
- The Editor option "Show all tags but do not show formatting".
- Clicking the button "Reset the Window Layout".
- I tried also without no TM.

I only got it working when I closed Outlook, or other applications, but not always. Weird…

Just checked today that commenting works fine after deactivating the anti-virus (AVG, btw, I chose "Deactivate until reboot"). I checked several times on both PCs and has been quite consistent, but who knows?

Long story short: I think the culprit is this AVG or one of the latest Windows updates. Tomorrow I'll try to test that. I give up for today.

If I don't solve it, I'll have a chat with Guillaume.

Gerhard, just curious: have you got this AVG anti-virus installed on your PC? I'm sure it was updated a couple of days ago and we have problems since then.

Of course, thanks to Emma and Guillaume for your help.

Regards,

... Jesús Prieto ...


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Claudia Cherici  Identity Verified
Italy
Local time: 04:08
Member (2010)
English to Italian
+ ...
same problem Aug 8, 2015

I\'ve had the same problem since this morning. When I try typing a comment in Studio 2014, I get the message \"Attempted to read or write protected memory. This is often an indication that other memory is corrupt\". However, the memory works fine and I get this with several different TMs. Any ideas? Thank you

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lydders
Italy
Local time: 04:08
Italian to English
same problem - Aug 10, 2015

I have exactly the same problem except that it also occurs if I try to open a new project and give it a name, as soon as I start to type I get the same error message. I too recently updated AVG - so what exactly is the solution. Many thanks for any help.

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dottorjax74
Italy
Local time: 04:08
English to Italian
Same problem - solved Aug 12, 2015

Hi

I had the same problem. I couldn't add any comment to my files.

I have solved removing AVG antivirus from my computer (i've tried to shut it down temporarily, but that didn't work). Now all seems to work correctly. I can add comments again without receiving the error message.

Hope this can be helpful for you too.


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Claudia Cherici  Identity Verified
Italy
Local time: 04:08
Member (2010)
English to Italian
+ ...
I don't want to remove AVG! Aug 13, 2015

I have paid for a license and I've always used it, I certainly don't want to have to remove it! SDL are you there? Please come up with a viable fix

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lydders
Italy
Local time: 04:08
Italian to English
With Claudia on this- want to keep AVG Aug 17, 2015

I have tried other anit-virus programmes and don't like them. Is there no way of excluding Studio 2014 from Avg's scope of action ?? Please help soon.

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Gerhard Wieder  Identity Verified
Local time: 03:08
Member (2006)
English to German
+ ...
Solution for AVG users Aug 18, 2015

There is an illustrated description of how to set AVG so that Trados Studio can insert comments under the following link:

https://redmine.logos.net/boards/6/topics/85


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NeoAtlas
Spain
Local time: 04:08
English to Spanish
+ ...
TOPIC STARTER
It works, thanks, Gerhard!!!!!!!!!! Aug 18, 2015

Gerhard Wieder wrote:

There is an illustrated description of how to set AVG so that Trados Studio can insert comments under the following link:

https://redmine.logos.net/boards/6/topics/85



… and credits to Francesca Govoni too for finding the fix!

... Jesús Prieto ...


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Claudia Cherici  Identity Verified
Italy
Local time: 04:08
Member (2010)
English to Italian
+ ...
it does indeed Aug 19, 2015

It does work! thanks very, very much

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Mark Nathan  Identity Verified
France
Local time: 04:08
Member (2002)
French to English
+ ...
Font related Jul 27, 2016

I started getting this after aclient asked me to download a particular font in order to improve the display/ formatting of some PowerPoint files.

The fix in the knowledge base resolved the issue.


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