SDL Trados Studio 2015 installation failure
Thread poster: rollingup

rollingup  Identity Verified
South Korea
Local time: 12:20
Member (2013)
English to Korean
+ ...
Aug 26, 2015

Hello,

I get the following message when trying to install the software: This product cannot be installed on a machine that has SDL Trados 2007 on it. Please remove SDL Trados 2007 and retry.

I looked up the knowledge base and applied the Resolution found in http://kb.sdl.com/#tab:homeTab:crumb:7:artId:5205
I see three files, TradosCompatibility2, TranslationStudio4 and WorldServerComponents in the modules folder (ProgramData/Package Cache/SDL/SDLTradosStudio2015/modules) and two of them seem to have been installed when I clicked on them, but TradosCompatibility2 is still not installed and I get the same error message as above.

I checked the said resolution and read about checking prerequisites and found 'jre-8-windows-i586.exe' file was not in the folder and thus downloaded the file but the problem persisted.

The SDL Support then gave me the following instruction:

1. Delete Microsoft .NET Framework 4.5.2 in Control Panel.
2. Re-install Microsoft .NET Framework 4.5.2 from below link.
https://www.microsoft.com/en-US/download/details.aspx?id=42643
3. Re-install TradosCompatibility2 module.

But the result is the same; failure to install the Compatibility file and the same error message.

Does anyone know how to fix the problem and properly install this?

Thank you in advance for your help.


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SDL Trados Studio 2015 installation failure

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