SDL Language Cloud - subscription issues
Thread poster: mdockal

mdockal  Identity Verified
Czech Republic
Local time: 03:04
English to Czech
Oct 26, 2015

Hello,

I am experiencing some issues with Language Cloud. After 30-day trial, I have decided for the Pro package. So I have entered my billing details as well as the card number etc.

The package seems to be active both in the Studio and in my cxc-languagecloud.sdl.com account:

LC_setting_studio.pngLC_setting_web.png

As seen above, everything looks active now. However, when I try to add Language Cloud in the Project settings, the following error message appears:

LC_error_studio.png

I have checked my online banking and the monthly payment has not been paid so this might be the reason that the LC does not work. However, I am missing any option like "Pay now" or something similar. Also, I have not receive any invoice by an e-mail.

What should I do to make the LC work, please? Thank you!

Kind regards

Martin


 


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SDL Language Cloud - subscription issues

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