Error installing SDL Trados Studio 2015
Thread poster: Yael Cahane-Shadmi

Yael Cahane-Shadmi  Identity Verified
Local time: 01:50
English to Hebrew
Oct 26, 2015


I'm trying to upgrade Studio 2011 to 2015. I got an error saying:

Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start. Verify that you have sufficient privileges to start system services.

Does anyone know how to solve this?



ghislandi  Identity Verified
Local time: 23:50
English to Italian
Info Oct 26, 2015

Could you try and run the installation file as an administrator.
If you right click on the icon of the installer and then select 'Run as Administrator'

Might help.
I will ask others in the team to help you!
Kind regards


SDL_Steve  Identity Verified
United Kingdom
Local time: 23:50
Member (2014)
English to Arabic
Installing Studio 2015 Oct 26, 2015

Hi Yael,

I have checked your account and it appears you have not yet processed your upgrade.

To facilitate this- simply upgrade your license(s) via your SDL account only (as shown below)-but DO NOT deactivate/return your current Studio license.


1. Log in to your SDL Account
2. Click on ‘LICENSES’
3. Locate and click on the banner at the top of the page ‘Upgrades Available…….’
4. Process the upgrade…
5. Download/Install and activate (using the new 2015 license code).

The error code that you mention however is caused most likely through the Antivirus program-

Please let me know if this has resolved the problem.

Kind regards



Yael Cahane-Shadmi  Identity Verified
Local time: 01:50
English to Hebrew
Still not working... Oct 26, 2015

Hi Massi and Steve,

Thank you both for your quick reply.

I tried running both Trados and the installation file as an admin, but it didn't work.
As for the antivirus - I just realized I haven't installed one on my new computer.
If it helps, when I cancel the installation after the error message, I get error no. 1603.

Thank you!



Yael Cahane-Shadmi  Identity Verified
Local time: 01:50
English to Hebrew
It's working now! Oct 26, 2015

I restarted my computer and now it works. Thank you!


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