SDLMultiTermDesktop2014_SP2_1379 cannot be started
Thread poster: Hiroko Miyazaki

Hiroko Miyazaki  Identity Verified
Japan
Local time: 00:37
Member (2010)
English to Japanese
Oct 27, 2015

Using Windows 8.1, PC was initialized on Oct 27, then Studio 2014 SP2 and Multiterm 2014 SP2 were reinstalled. But even a double click the shortcut has not start Multiterm. A double click was recognixed by the Multiterm program and a sand clock appeared for several seconds and then disappeared. There was no error message shown. Just there has not been any response after a double click. I have tried deleting and reinstalling Mutliterm many times, but there has not have any successful opening Multiterm. I am not sure if there is an compatibility problem between the environment of MS Windows 8.1 with the newest patch on Multiterm 2014. There is no comopatibility problem with other tools so far. Please help with this situation; otherwise, I canno use Studio.

[Edited at 2015-10-27 14:49 GMT]


 

Hiroko Miyazaki  Identity Verified
Japan
Local time: 00:37
Member (2010)
English to Japanese
TOPIC STARTER
Problem was caused by existence of Canon printer Oct 29, 2015

With the help of SDL customer service, the solusion was found, which is simmilar to KB #3884 in SDL knowlege database. I have heard that a Canon printer-installed PC is likely to have a trouble in using Multiterm 2014.

Below is the instruction given by SDL. Below can be applied to kinds of pblelems related to Canon printer. Please try it, but it is written in Japanese.

ご利用のWindows8.1のPCにキャノンのレジストリはインストールされていますでしょうか?
キャノンのレジストリがインストールされている場合、
Multitermに影響が出て、起動できない場合が多いです。

その場合、以下のステップを参照し、修正するようお願いいたします。
1.すべてのSDL製品を閉じます。
2.コントロールパネルで既にインストールされているすべてのSDL MultiTerm製品をアンインストールします。
3.[スタート]>[検索]に[regedit]を入力して[Enter]キーを押します。
4.[レジストリエディター]を開きます。
5.ご使用のシステムの種類によりUninstallフォルダを開きます。
●32bit operating systems:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
●64bit operating systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
(ご使用のシステムの種類確認については、PC「スタート」→「コンピュータ」を右クリックしまして、
「プロパティ」を選択しますと、その中の「システムの種類」でご確認出来ます。)
※Uninstallフォルダ選択して右クリック>「エクスポート]を選択し、
名前を付けてデスクトップとか後で見つかり安い場所に保存しておきます。
(念のため現在のレジストリ情報をバックアップする目的です)
6.[既定]以外のキーを削除します。
7.SDL MultiTermを再インストールします。



[Edited at 2015-10-30 01:14 GMT]


 


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