Deinstallation problems with Trados 2015
Thread poster: Małgorzata Gardocka

Małgorzata Gardocka  Identity Verified
Poland
Member (2010)
Polish to German
+ ...
Nov 4, 2015

Good evening,

When I tried to deinstall Trados 2015 and reinstall it again, I deinstalled without thinking first Trados 2015 from my computer, without returning my licence priorly.

Now I'm stuck, because on the site of SDL, I see no possiblity to contact a staff member of SDL directly via a message.

What should I do now?

[Zmieniono 2015-11-04 23:44 GMT]


 

SDL Community  Identity Verified
United Kingdom
Local time: 02:47
English
The way to get support... Nov 5, 2015

... for licensing and installation issues is through the Knowledgebase. In your case go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Licensing Problems
- I use SDL Trados Studio 2015 / SDL Passolo 2015
-- I need to have my license reset

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul
SDL Community Support


 

Małgorzata Gardocka  Identity Verified
Poland
Member (2010)
Polish to German
+ ...
TOPIC STARTER
Thank you so much! Nov 5, 2015

Hello Paul,

thank you so much for your very helpful tips, now everything is alright.


 


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Deinstallation problems with Trados 2015

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