Unable to force return a Trados license
Thread poster: Alain Alameddine

Alain Alameddine  Identity Verified
Local time: 04:37
Member (2009)
English to French
+ ...
Nov 6, 2015

Hello everyone,

I have a a Trados Studio 2011 Plus license that I used on an old computer. I'd like to force return it via my SDL account, but it won't give me the option to.

For info: Since it's a "plus" license, I get an extra license (Users 1 1* In Use 1 0* Available 0 1*). But I can't return it either way. When I click on "return license", it gives me no option to force return it.

Any ideas?

Thank you!

Alain Alameddine


Nora Diaz  Identity Verified
Local time: 19:37
Member (2002)
English to Spanish
+ ...
Contact SDL Support Nov 6, 2015

Log in to your account and go to Support, explain your situation and SDL will help you return/reset your license.


SDL_Steve  Identity Verified
United Kingdom
Local time: 02:37
Member (2014)
English to Arabic
Returning a (2011/2014) license Nov 6, 2015

Hi Alain,

All users of SDL Studio 2011/2014 Freelance are able to return a license return themselves.

Please simply log in to your SDL account- Licenses- Then on the right side- you will see RETURN LICENCE- Click on this and then FORCE RETURN- you decide which activation needs to be reset.
Wait ca. 20 minutes (server update) and then you can reactivate.


SDL _Steve


To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Unable to force return a Trados license

Advanced search

Déjà Vu X3
Try it, Love it

Find out why Déjà Vu is today the most flexible, customizable and user-friendly tool on the market. See the brand new features in action: *Completely redesigned user interface *Live Preview *Inline spell checking *Inline

More info »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »

  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search