Unable to force return a Trados license
Thread poster: Alain Alameddine

Alain Alameddine  Identity Verified
Lebanon
Local time: 04:37
Member (2009)
English to French
+ ...
Nov 6, 2015

Hello everyone,

I have a a Trados Studio 2011 Plus license that I used on an old computer. I'd like to force return it via my SDL account, but it won't give me the option to.

For info: Since it's a "plus" license, I get an extra license (Users 1 1* In Use 1 0* Available 0 1*). But I can't return it either way. When I click on "return license", it gives me no option to force return it.

Any ideas?

Thank you!

Alain Alameddine


 

Nora Diaz  Identity Verified
Mexico
Local time: 19:37
Member (2002)
English to Spanish
+ ...
Contact SDL Support Nov 6, 2015

Log in to your account and go to Support, explain your situation and SDL will help you return/reset your license.

 

SDL_Steve  Identity Verified
United Kingdom
Local time: 02:37
Member (2014)
English to Arabic
Returning a (2011/2014) license Nov 6, 2015

Hi Alain,

All users of SDL Studio 2011/2014 Freelance are able to return a license return themselves.

Please simply log in to your SDL account- Licenses- Then on the right side- you will see RETURN LICENCE- Click on this and then FORCE RETURN- you decide which activation needs to be reset.
Wait ca. 20 minutes (server update) and then you can reactivate.

Kr

SDL _Steve


 


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