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Technical forums » SDL Trados support »
Just installed TS 2015, cannot open files in the editor (script error and/or dll error)
Thread poster: Johanna González

Johanna González  Identity Verified
Germany
Local time: 11:18
English to Spanish
+ ...
Nov 11, 2015

Hi,

I just purchased Trados Studio Starter Edition 2015 (v. 12) because my 2014 license expired. However, after installing the new version, I find myself unable to work because the program won't let me open files or open the editor view.

Steps up to the error message:

Welcome view - click on "Translate single document" - browse to document and select - set languages - add/select TM - click "OK"

Error message 1

Error en el script de esta página (error in this page's script)
Línea: 1
Carácter: 1
Error: Unexpected exception when getting view part instance of view part Translation Results
Código: 0
URL: file:///C:/Program%20Files/SDL/SDL%20Trados%20Studio/Studio4/Welcome/index.htm

Quiere continuar ejecutando etc, etc. (Do you wish to continue executing scripts in this page?)

Yes - No

Click yes or no (doesn't matter) = nothing happens. Then...

...I repeat the process (Welcome view - click on Translate Single Document - browse to document and select - set languages - add/select TM - click OK)

and get this other error message 2:

A procedure imported by "Sdl.DesktopEditor.Control.dll" could not be loaded.

At some point the software crashes.

I have tried with several individual documents and with files within a package from an older project.

Things I have tried:

Uninstall all SDL versions (2014 and 2015), reinstall 2015 -> didn't help
Followed these instructions (didn't help):

"Delete the main user-specific files:

Exit SDL Trados Studio.
Browse to the relevant directory:
Windows XP: C:\Documents and Settings\[USERNAME]\Application Data\SDL\SDL Trados Studio\[VERSIONNUMBER]
Windows Vista/7: C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\[VERSIONNUMBER]
Here you find the following 3 files:
BaseSettings.xml
plugincache.xml
UserSettings.xml
Delete all 3 files.

This will reset SDL Trados Studio to the factory defaults."

Java is up to date, OS: Windows Vista Home Basic (and it speaks three languages - that is why my error messages are bilingualicon_wink.gif )

Any ideas how I can solve this?


[Edited at 2015-11-11 20:49 GMT]

[Edited at 2015-11-11 21:13 GMT]
 

SDL_Guillaume
Local time: 10:18
Windows Vista Nov 12, 2015

Dear Johanna,

This is Guillaume from SDL.

Please note that SDL Trados Studio 2015 does not support Vista: http://www.translationzone.com/products/sdl-trados-studio/?c=27916#27916

If you need further help, please do not hesitate to contact us via the chat: bit.ly/SDLChat

Kind regards,

Guillaume
 


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Just installed TS 2015, cannot open files in the editor (script error and/or dll error)

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