Want to install SDL Trados on new computer, license is linked to old one...
Thread poster: Christian Köstner

Christian Köstner  Identity Verified
Germany
Local time: 18:59
German to English
+ ...
Jan 7, 2016

Hi everyone.

My old laptop went up in smoke, taking the SDL Trados 2014 installation (plus license) with it.
Now I have a new laptop, downloaded the software from my SDL account but now it needs the license where the SDL server still thinks it is on the old (and gone) laptop.
What can I do?
I already called SDL support, that was no help at all.
Any links to solutions are welcome!
Thanks
Christian

[Edited at 2016-01-07 10:28 GMT]


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Emma Goldsmith  Identity Verified
Spain
Local time: 18:59
Member (2010)
Spanish to English
SDL Solution Finder Jan 7, 2016

No problem.
Go to http://kb.sdl.com/#tab:SFTab:crumb:0
Choose Licensing problems>your Studio version>I need to have my licence reset.
Follow the instructions to reset your license yourself, or fill in the form to ask SDL to do it for you.


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SDL_Steve  Identity Verified
United Kingdom
Local time: 17:59
Member (2014)
English to Arabic
License reset Jan 7, 2016

Hi Christian,

2011 and 2014 Freelance license have a self serve reset option in the account.
I have now reset the license for you which you can use in about 20 minutes of this post appearing.

Kr

SDL_Steve


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Christian Köstner  Identity Verified
Germany
Local time: 18:59
German to English
+ ...
TOPIC STARTER
Thank you!! Jan 7, 2016

Steve,
you are my personal hero of the day!
Thank you very much!

Thanks to Emma as well!


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