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The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Katja Schoone Germany Local time: 08:44 Member (2006) English to German + ...
TOPIC STARTER
Upgrade
Jan 12, 2016
Thanks Catarina,
however, an upgrade to Studio 2015 seems to have been the only solution which worked so far.
Let's see, if anyone else has found another solution to the problem.
Cheers,
Katja
Subject:
Comment:
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SDL_Steve United Kingdom Local time: 07:44 English to Arabic
Studio 2014/Windows 10 upgrade.
Jan 12, 2016
Hi Katja,
We are looking in to this and trying to find a resolution. This is an isolated issue that affects 2014 users and have upgraded to Windows 10- the issue seems to stem from one of the dll's. in a recent Windows 10 patch/update but appears to be elusive as it affects only a very small number of users.
We had similar issues in locating an issues years ago- which then turned out we SDL were sharing the same file as a printer/camera provider.
We are looking in to this and trying to find a resolution. This is an isolated issue that affects 2014 users and have upgraded to Windows 10- the issue seems to stem from one of the dll's. in a recent Windows 10 patch/update but appears to be elusive as it affects only a very small number of users.
We had similar issues in locating an issues years ago- which then turned out we SDL were sharing the same file as a printer/camera provider.
I would therefore suggest one (or more of the following options)
1) Go to installed programs in Windows 10- find Studio 2014 and right click- run repair. 2) Download the free 30 day trail from the www.translationzone.com to see if this runs fine. 3) Log a support ticket (FREE of charge) via your SDL account or Go to the Knowledgebase;
Then go to the tab called Solution Finder and now go here;
Download & Installation Problems - I use SDL Trados Studio and/or SDL MultiTerm 2011, 2014 or 2015 -- I receive an error message during installation --- I have disabled UAC during installation / I do not have Win Vista 7/8 ---- None of the error messages match my issue / I tried the suggested resolution....
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Katja Schoone Germany Local time: 08:44 Member (2006) English to German + ...
TOPIC STARTER
Update
Jan 12, 2016
Hi Steve,
thanks for your message. I tried the repair option, but that did not work for me.
Can I download and install the trial version without uninstalling my current license?
thx
Subject:
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RWS Community United Kingdom Local time: 08:44 English
Try this...
Jan 12, 2016
... as it may be related to to Visual C++ 2010 x86 runtimes being affected by a recent windows update. Please close Studio and then reinstall Microsoft Visual C++ 2010 from this location:
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