Error message while saving target
Thread poster: Sandra B.

Sandra B.
Portugal
Local time: 04:31
Member (2005)
English to Portuguese
+ ...
Feb 18, 2016

Hello,

I'm getting this message while doing a save target as: "Failed to save target content: An error occurred while parsing EntityName. LineXX, position XX"

Does anyone know how to solve this? I need urgently to send the files!
I use Studio 2014 and the file is a PPT.

Thanks!


 

SDL_Guillaume
Local time: 04:31
Error message Feb 18, 2016

Dear Ms Baptista,

This is Guillaume from SDL.

Could you send me in an email the 6 digits order number of your license so I can identify it in our database?

Kind regards,

Guillaume

Please try out our SDL Community portal http://xl8.one
Professionals helping Professionals with all your SDL Studio questions.

Have a question about licensing and installation?
Use our LIVE CHAT facility bit.lySDLChat


 

Sandra B.
Portugal
Local time: 04:31
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
.. Feb 18, 2016

This is quite urgent.... Where can I find that number?

 

SDL_Guillaume
Local time: 04:31
Order number Feb 18, 2016

You will find it on the invoice, which you can find in your online account, under Orders.

Kind regards,

Guillaume

Please try out our SDL Community portal http://xl8.one
Professionals helping Professionals with all your SDL Studio questions.

Have a question about licensing and installation?
Use our LIVE CHAT facility bit.lySDLChat


 

Sandra B.
Portugal
Local time: 04:31
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
... Feb 18, 2016

I have finished copy/paste the text into the PPT. It is a pitty that such an expensive software has so many bugs... For what I read it is a bug that already existed in previous versions, so why SDL does not solve it? Should I charge SDL the time I wasted doing the copy/paste?

 

SDL_Steve  Identity Verified
United Kingdom
Local time: 04:31
Member (2014)
English to Arabic
Error message while saving target Feb 18, 2016

Hi Sandra,

Could you log in to your SDL account/Orders please and provide any of the 6 digit order numbers that you will see as I cannot find any valid licenses or accounts under your registered forum name.

As I am sure you understand -we are more than happy to assist you, but to do so we need to understand the status of your license version as solutions vary from version to version and also varies depending on other factors such as OS and Office version etc.
You can email me the order/account details direct through Proz.

Kr-
SDL_Steve


 

SDL_Steve  Identity Verified
United Kingdom
Local time: 04:31
Member (2014)
English to Arabic
Studio and PPT Feb 18, 2016

Hi Sandra,

Thank you for the email.
Please log in to your SDL account-
https://oos.sdl.com/asp/products/ssl/account/default.asp

Then go to downloads- search SDL Studio 2014 SP2- then download and install.
SP2 contains many filter updates which should be of help.

If this does not help then please let me know- which office version you are using/the file was created in.

If you can send me the file- we can then take a look at for you.

Kr

SDL_steve


 

Sandra B.
Portugal
Local time: 04:31
Member (2005)
English to Portuguese
+ ...
TOPIC STARTER
.. Feb 18, 2016

Ok, I will download the SP2, in any case it is of no use for this project as I have copied manually the all text into the PPT. I use Office 2010. I tried to translate the file using Tag Editor and Trados 2007 and I got the same message.

 


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