Why can't I open these normal Word 2007 documents in Studio 2014?
Thread poster: Fredrik Pettersson

Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
Feb 18, 2016

Why can't I open these normal Word 2007 documents in Studio 2014? I already checked that Track Changes is off, and copied the contents from DOC files to DOCX files. But I still get this error message when trying to open these 2 DOCX files (both contain simple English text, some tables, no other language):

Pre-scanning failed to identify the file type, the following messages were generated:

Pre-Scanning Error: The file you are opening does not contain any bilingual segments.

There should be no bilingual segments in it! And it's just a DOCX file. Why do I get this error message?


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ghislandi  Identity Verified
Local time: 14:45
English to Italian
Info Feb 18, 2016

Hello
I am from SDL.
Have you by any chance selected as filter the SDL trados Word Bilingual type?
https://sdl.mangoapps.com/sf/NzU3MTRfMTg0Mzg5Mg
Kind regards
Massi


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Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
TOPIC STARTER
I didn't change any settings Feb 18, 2016

It's when trying to add these 2 DOCX files to the project that I get this error message. I don't receive any option like on your screencast. So the files are set automatically as reference files.

Where do you mean I should have set Word as bilingual type? I don't quite understand. I am about to create the whole project, so this error message displays during the project creation when trying to add the files.

My 2 other files for this project are accepted so these can be added.


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Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
TOPIC STARTER
Copied from old DOC to new DOCX file Feb 18, 2016

It's strange I get these error messages because I copied the contents from the old DOC file to new DOCX files. And then saved as DOCX without any settings being made. And then tried to add these new DOCX files to the Studio project.

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SDL_Steve  Identity Verified
United Kingdom
Local time: 14:45
Member (2014)
English to Arabic
Why can't I open these normal Word 2007 documents in Studio 2014? Feb 18, 2016

Hi Frederik,

I came across your posting and have been talking to the support team who will be able to help you.
As you have PSMA please log a ticket and add the file and we will get back to you ASAP once we have taken a look at the file and found the error.

Kr
SDL_Steve


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SDL Community  Identity Verified
United Kingdom
Local time: 15:45
English
Check and see... Feb 18, 2016

... if you have the tw4winmark style in your styles in Word. Maybe you have them in your default template and by copying the text from the DOC to the DOCX you ended up with the file containing these styles.

If that's the case you have two solutions:

1. remove the style from the word file
2. check the box in the Studio filetype to process monolingual word files with this style present

Regards

Paul
Why not try the new SDL Community


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Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
TOPIC STARTER
Sent a support request Feb 18, 2016

Thanks Steve, I just sent a support request now and uploaded my 2 files.

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Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
TOPIC STARTER
Issue resolved Feb 18, 2016

Thanks for the prompt support, just got everything solved!

It seems the warning messages are generated when the “Process file with tw4winMark style” option is not active in Studios MS Word filter settings.


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