SDL Trados Studio 2015 screen frozen
Thread poster: Paul Denlinger

Paul Denlinger  Identity Verified
United States
Member (2012)
Chinese to English
Feb 25, 2016

My licensed copy of Studio 2015 has completely frozen up on the Files view, and will not respond to clicks on any of the buttons. The only thing which happens is that the Windows chime will sound when I click on something, even though nothing happens. For this reason, I have not been able to get anything done with Studio today.

When I exit Studio and restart it, it boots into the same window, and the same scenario repeats.

I am running Windows 10 Pro.

Has anyone else run into this problem? What can I do to get out of it?

Thank you.

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Shepherdyu  Identity Verified
Local time: 02:20
English to Chinese
+ ...
studio 2015 is not good Feb 26, 2016

you may turn to studio 2014.

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Emma Goldsmith  Identity Verified
Local time: 20:20
Member (2010)
Spanish to English
Delete the 3 xml settings files Feb 26, 2016

With Studio closed, delete the 3 xml files you'll find here:
C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\

- BaseSettings.xml
- plugincache.xml
- UserSettings.xml

Restart Studio.

If that doesn't work, and your problem happens with every file you try to open, then you can get free support from SDL.
Go to Solution Finder>licensing problems, which is near enough to your problem, and continue until you come to "None of the provided solutions worked" and you'll be able to complete a form.

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Local time: 20:20
English to French
+ ...
Thank you for this tip Mar 3, 2016

Hi Emma,

This solution seems to work for me! Thank you very much!!! You saved my day!

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SDL Trados Studio 2015 screen frozen

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