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MyMemory no longer working in Trados Studio 2011
Thread poster: Tanja Wohlgemuth

Tanja Wohlgemuth  Identity Verified
Germany
Local time: 23:08
Member (2005)
English to German
+ ...
Mar 10, 2016

Suddenly my MyMemory plugin has stopped working and Studio has disabled it automatically. Whenever I open Studio now, I get the error message "Während des Ladens der Anwendungs-Plugins ist ein unerwarteter Fehler aufgetreten." - meaning something along the lines of 'While loading the app plugins an unexpected error occurred.'
Studio then opens nevertheless, but MyMemory does no longer appear in the Plugins list, nor in the Translation Memories list in the Project Properties, so I cannot work with it.
I have tried reinstalling the plugin but to no avail.
Has anyone come across this and can recommend what else to try? Many thanks already in advance!


 

Stelios Nalbantidis  Identity Verified
Italy
Local time: 23:08
Italian to Greek
+ ...
Same problem Mar 11, 2016

I have the same problem and I think we are not alone:

http://www.proz.com/forum/sdl_trados_support/299389-txml_plugin_no_longer_working_in_sdl_trados_2011.html

http://www.proz.com/forum/sdl_trados_support/299374-sdl_trados_studio_2009_error_msg.html


I have tried every possible solution suggested everywhere in Internet.
I unistalled and reinstalled Trados five times.
But no joy!

ì@grrr#£$/..@@#|...


 

Linda Larsson  Identity Verified
Sweden
Local time: 23:08
Member (2011)
Swedish to English
Same problem Mar 11, 2016

Looking for answers too!

 

Sally1967
Germany
Same problem Mar 11, 2016

I have the same problem, not just with MyMemory but also with AnyTM. When I uninstall these plugins, the error message does not come up. However, as soon as I re-install one of the two plugins, I get the error message again. Apart from that, Trados Studio seems to be working fine. It is still strange as I cannot seem to remember changing any settings in Trados Studio... or Windows. Maybe it has to do with the latest Windows Updates last week???

 

Stelios Nalbantidis  Identity Verified
Italy
Local time: 23:08
Italian to Greek
+ ...
messed up plugins Mar 11, 2016

Sally1967 wrote:

Maybe it has to do with the latest Windows Updates last week???


I think this is the point.
Some of us have problems with MyMemory plugin, but other plugins are involved too (see links I quoted above).
I suppose there is something in the Windows Update that messed up plugins.

[Modificato alle 2016-03-11 10:22 GMT]


 

xxxPLR TRADUZIO  Identity Verified
Italy
Local time: 23:08
English to French
+ ...
I had the same problem Mar 11, 2016

I had the same problem, and I think it's indeed due to the last update for Windows 7.
I unistalled all update for windows I received in the last 2 days. They are about 12/13....but not sure about.
This can be done from control panel easily.
Uninstall mymemory plugin.
Restart PC
Install again mymemory pulgin and...it worksicon_smile.gif

Remind you to disable "automatic update installation" at leat as long as someone can identify the precise update file involved.

If someone has much time...he/she can uninstal updated one by one, restarting PC each time, untill the "bad" file can be identified.



[Edited at 2016-03-11 12:59 GMT]


 

Stelios Nalbantidis  Identity Verified
Italy
Local time: 23:08
Italian to Greek
+ ...
excellent workaround Mar 11, 2016

I think that's an excellent workaround!
I'll try it as soon as possible.
Thanks a lot!

[Modificato alle 2016-03-11 13:00 GMT]


 

Matthew Docherty  Identity Verified
United Kingdom
Italian to English
+ ...
Definitely the last update for Windows 7 is the issue Mar 12, 2016

Uninstalling the updates does work.

I first uninstalled all of the latest "updates for Microsoft Windows" and then restarted my PC, but the problem persisted.

Only after removing all of the latest "Security updates for Microsoft Windows" was I able to open Trados as normal with the MyMemory plugin active. So I would recommended starting there.

Maybe the new update is treating plugins like a virus.

Hopefully as time goes by, as PLR TRADUZIONI mentioned, someone will tell us the one bad file that prevents Trados from opening.

Oh Windows...


 

xxxPLR TRADUZIO  Identity Verified
Italy
Local time: 23:08
English to French
+ ...
Some more details Mar 12, 2016

Dear colleagues,

This morning I had to work on my PC at home and, obviously, as I had yesterday on my office PC, was the same today at home: mymemory disabled.
Thanks to Matthew’s advice, I then decided to ONLY cancel the “security for windows” updates, while yesterday on my other PC, I had deleted ALL windows updates.
At home I’m running Windows 7 Home Premium edition in Italian version.
I don't know if file names changes depending on Windows version.

So, among the last updates I received, I can exclude that the following “KB” files for windows update are responsible:
3135988
3121255
3118401
2952664

Now, among the “Windows security updates”, as I could not cancel at once all them for some strange reason…. I can also exclude two files that are NOT responsible for the problem, as I still have them on my update list and mymemory works:
3140734
3138910

Finally, the list of all 9 KB files I deleted at once to get mymemory working; obviously one of them is the bad friend:
3140410
3139940
3139929
3139914
3139852
3139398
3138362
3135988
3135983

I hope this helps a little bit….
Have a nice weekendicon_smile.gif

[Edited at 2016-03-12 11:18 GMT]

[Edited at 2016-03-12 11:19 GMT]


 

Andrew Clarke  Identity Verified
Local time: 23:08
Spanish to English
+ ...
KB3140768" Mar 12, 2016

I think I've cracked it, on Windows 10 at least, it's security update KB3140768

 

Sally1967
Germany
Confirmed Mar 12, 2016

I can confirm Andrew's solution for Win10. I have uninstalled Windows Security Update KB3140768, re-installed MyMemory and AnyTM... and both plugins are working again!

 

Sally1967
Germany
Prevent re-installation of "unwanted" update in Win10 Mar 12, 2016

There is a tool to prevent re-installation of the "unwanted" update in Win10:

http://www.thewindowsclub.com/block-unwanted-windows-updates-in-windows-10


 

Linda Larsson  Identity Verified
Sweden
Local time: 23:08
Member (2011)
Swedish to English
Solved! Mar 13, 2016

Thank you Andrew! I am on it again!

I removed that update, repaired mymemory and TAUS and it looks like it's all working ok. Thank goodness for this forum!

/Linda


 

Sally1967
Germany
Trados Mar 14, 2016

I have sent an email to Trados to let them know about this problem. Let's see what they have to say... still waiting for a reply.

 

Tanja Wohlgemuth  Identity Verified
Germany
Local time: 23:08
Member (2005)
English to German
+ ...
TOPIC STARTER
Thanks a million everyone... Mar 14, 2016

...for your fantastic help, this forum is a real treasure!

 
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