Cannot download any apps from OpenExchange - license issue
Thread poster: Daniel Arnold

Daniel Arnold
Local time: 08:16
Member (2013)
German to English
+ ...
Mar 14, 2016


I recently tried to download an app from SDL OpenExchange but the website came back with teh message

'You have logged in successfully, but this app is not available for you to download because it is related to a license of SDL Trados Studio. For more information, please see the SDL OpenExchange Terms and Conditions.'.

I do own a valid SDL Trados Studio 2015 Freelance version and am logged in.

Does anyone know of a solution to this issue or the reason for it?

Many thanks


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Christian Schaller
Local time: 08:16
English to German
Same here Mar 15, 2016

I had the same problem and ultimately just gave up on it...

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SDL Community  Identity Verified
United Kingdom
Local time: 08:16
Try a different browser... Mar 15, 2016

... and it may resolve your issue. As long as you are trying to download an app that is relevant to your particular version of Studio then this is most likely to be the issue.


Why not try the new SDL Community

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Cannot download any apps from OpenExchange - license issue

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