Trados Studio 2014 SP2 installation error code 2503 and 2502
Thread poster: Agnieszka Maniakowska

Agnieszka Maniakowska  Identity Verified
Poland
Local time: 13:16
Member (2010)
English to Polish
+ ...
Mar 16, 2016

Hi all,

I've been trying to install Trados Studio 2014 SP2, but I get the following message: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503." When I press OK I get another message, exactly the same but for the number, this time it is 2502. So I press OK again and it says "Update failed. Fatal error during installation."
I've looked for it on kb.sdl.com, but couldn't find anything about that particular error code. Has anyone had such a problem and managed to solve it?
I work on Win8 if it helps.


[Zmieniono 2016-03-16 09:05 GMT]


 

sdl_roman
United Kingdom
Local time: 12:16
Some Clarification Mar 16, 2016

Hi Agnieszka,


In order to assist you further could you please confirm the following:

1.Your Operation System version
2. Anti - Virus Brand
3. Office version


Looking forward to your reply.

Kind Regards,

SDL_Roman


Please try out our SDL Community portal http://xl8.one
Professionals helping Professionals with all your SDL Studio questions.

Have a question about licensing and installation?
Use our LIVE CHAT facility bit.lySDLChat


[Edited at 2016-03-16 11:03 GMT]


 

Agnieszka Maniakowska  Identity Verified
Poland
Local time: 13:16
Member (2010)
English to Polish
+ ...
TOPIC STARTER
clarification Mar 16, 2016

Thank you for replying.
I work on Windows 8 with Microsoft antivirus and with MS Office 2007.


 

sdl_roman
United Kingdom
Local time: 12:16
Possible solution: Mar 16, 2016

Hi Agnieszka,


Thank you for your clarification.

Please try the following solution:

1. Deactivate your Studio 2014 license via Studio - Help - Product Activation
2. Temporary disable your Anti - Virus
3. Please download the Studio 2014 SP2 from your SDL online account/downloads again.
4. Proceed with installation again, once completed please enable your AV.

Hope it helps.

Kind Regards,

SDL_Roman



Please try out our SDL Community portal http://xl8.one
Professionals helping Professionals with all your SDL Studio questions.

Have a question about licensing and installation?
Use our LIVE CHAT facility bit.lySDLChat


[Edited at 2016-03-16 11:19 GMT]


 

Agnieszka Maniakowska  Identity Verified
Poland
Local time: 13:16
Member (2010)
English to Polish
+ ...
TOPIC STARTER
I'm afraid it didn't work... Mar 16, 2016

Thank you for help, I did everything, step by step, the way you described it, but the update filed again. Again with the same messageicon_frown.gif

 


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Trados Studio 2014 SP2 installation error code 2503 and 2502

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