Cannot edit term in Studio 2015 SR2
Thread poster: Alaa Zeineldine

Alaa Zeineldine  Identity Verified
Egypt
Local time: 01:06
Member (2002)
English to Arabic
+ ...
Mar 20, 2016

When I try to edit a term from Studio 2015 SR2 I get the following error dialog:

--------------------
An error has occurred in the script in this page
Line: 19
Char: 3
Unable to get property match of undefined null reference
Code: 0

URL: file:///C:/Program Files (x86)/Common Files/SDL/MultiTerm12/Editor/script/traverse.js

Do you want to continue running scripts on this page?
----------------------

I thought JavaScript dependence had been removed since Studio 2014, so what is happening?

[Edited at 2016-03-20 00:04 GMT]


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Walter Blaser  Identity Verified
Switzerland
Local time: 00:06
French to German
+ ...
Did you also update MultiTerm? Mar 20, 2016

Alaa

Please make sure that you have also updated MultiTerm 2015 to SR2. The two programs need to be on the same level, otherwise you may face compatibility problems.

Concerning your comment about Java: it is correct that SDL has removed "Java" dependency in Studio, but the error message concerns "Javascript", which is a script language, largely used in browsers and which is not to be confused with the "Java" programming language (I agree that this is confusing for non-experts:-))

Walter


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Alaa Zeineldine  Identity Verified
Egypt
Local time: 01:06
Member (2002)
English to Arabic
+ ...
TOPIC STARTER
Both 2015 SR2 Mar 20, 2016

Yes, both Studio and Multiterm are 2015 SR2. I also went to the extent of uninstalling all previous versions that were still on my system (2014 and 2011) and reinstalled the 2015 SR2 versions again, with no avail.

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Alaa Zeineldine  Identity Verified
Egypt
Local time: 01:06
Member (2002)
English to Arabic
+ ...
TOPIC STARTER
Someone else reported same problem Mar 20, 2016

It seems that the same problem has been reported before, although in this case, the user also reported it was resolved in SR2. In my case, I only saw the problem after installing SR2.

https://community.sdl.com/products-solutions/solutions/customer_experience_cloud/language/translationproductivity/f/90/p/6264/24474#24474


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Spiros Doikas  Identity Verified
Local time: 01:06
Member (2002)
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Same problem for me May 14, 2016

With both versions SR2. Also applies with Studio 2014.

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Wojciech_
Poland
Local time: 00:06
English to Polish
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The same problem May 16, 2016

I feel a bit helpless here. Tried installing and reinstalling Studio 2015 (all versions up to SR2 along with Multiterm!) and actually I can add and edit terms, but I can't add any synonyms or notes.

This is because somehow the little triangle button that you click to add a synonym or a note is missing!

Also when I try to edit an existing note, I get exactly the same message as the topic starter, that is:

An error has occurred in the script in this page
Line: 19
Char: 3
Unable to get property match of undefined null reference
Code: 0

URL: file:///C:/Program Files (x86)/Common Files/SDL/MultiTerm12/Editor/script/traverse.js

Help!


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Alaa Zeineldine  Identity Verified
Egypt
Local time: 01:06
Member (2002)
English to Arabic
+ ...
TOPIC STARTER
same problem May 16, 2016

pro-lingua wrote:

and actually I can add and edit terms, but I can't add any synonyms or notes.



Thanks pro-lingua. This describes the problem more accurately. I also can edit existing terms and add new ones, but cannot add synonyms, notes or descriptive fields, which all come under the general function of "edit term".

[Edited at 2016-05-16 19:47 GMT]


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Wojciech_
Poland
Local time: 00:06
English to Polish
+ ...
Yes, it's strange May 17, 2016

It started quite suddenly for me. The only thing I can associate this problem with is my Windows 7 getting new updates 2 days ago...

https://www.dropbox.com/s/wcnm0t2zfda3np9/Clipboard04.jpg?dl=0

Look at the printscreen - the whole location of the text in Termbase Viewer is strange, the English term is too close to "Polish (Poland)" heading and there are no buttons to add a synonym and a note!
Oh horror!

A quick update: I have installed a demo version of Trados Studio 2014 SP2 to see if the problem exists there, and it... DOES... Seems like there is some corrupted common file on my computer that prevents Studios from working correctly!

[Edited at 2016-05-17 09:23 GMT]


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Spiros Doikas  Identity Verified
Local time: 01:06
Member (2002)
English to Greek
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Upgraded to Win10 from Win7... May 17, 2016

and guess what, problem still there for 2014 and 2015.

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Wojciech_
Poland
Local time: 00:06
English to Polish
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OK May 18, 2016

Spiros Doikas wrote:

and guess what, problem still there for 2014 and 2015.


Oh, good that you've mentioned it. I was about to upgrade to W10 but it looks like only a clean install will help.


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Michael Joseph Wdowiak Beijer  Identity Verified
United Kingdom
Local time: 23:06
Member (2009)
Dutch to English
+ ...
same problem here Aug 20, 2016

If I click on the little pencil, to try to edit an entry in the Termbase viewer, all I get is this error message:

traverse.js

I can't see any little triangles or any way to add notes, synonyms or anything else. Basically nothing works.

Michael


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Alaa Zeineldine  Identity Verified
Egypt
Local time: 01:06
Member (2002)
English to Arabic
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TOPIC STARTER
Solution courtesy of Michael Beijer Oct 26, 2016

Here is the solution posted on the SDL forum by @Michael Meijer:
https://community.sdl.com/solutions/language/translationproductivity/f/90/p/6264/33135#33135


OK, for anyone reading this, who is getting the "traverse.js" problem when trying to edit termbase entries in the Termbase Viewer, I solved it! This is what I just wrote Support:

Subject: I figured out the previous "traverse.js" error!!
Description: I solved the issue from Case 00193632 (now closed), with subject: "traverse.js" error, when trying to edit TB inside Studio 2015.
I am able to reproduce the problem by doing the following:

Open Web Lookup > Settings > Advanced
Change browser version to 11

Upon a restart, I am no longer able to edit any entries in the Termbase Viewer, and get the old "traverse.js" error (see screenshot).

If I change the browser version back to 7, the problem goes away!

So, there was no need to reinstall Windows The problem had nothing to do with my system (which is what Support told me after lots of thinking, one or two Citrix sessions, etc.).

Regards,

Michael


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Wojciech_
Poland
Local time: 00:06
English to Polish
+ ...
Yay! Oct 27, 2016

Alaa Zeineldine wrote:

Here is the solution posted on the SDL forum by @Michael Meijer:
https://community.sdl.com/solutions/language/translationproductivity/f/90/p/6264/33135#33135


OK, for anyone reading this, who is getting the "traverse.js" problem when trying to edit termbase entries in the Termbase Viewer, I solved it! This is what I just wrote Support:

Subject: I figured out the previous "traverse.js" error!!
Description: I solved the issue from Case 00193632 (now closed), with subject: "traverse.js" error, when trying to edit TB inside Studio 2015.
I am able to reproduce the problem by doing the following:

Open Web Lookup > Settings > Advanced
Change browser version to 11

Upon a restart, I am no longer able to edit any entries in the Termbase Viewer, and get the old "traverse.js" error (see screenshot).

If I change the browser version back to 7, the problem goes away!

So, there was no need to reinstall Windows The problem had nothing to do with my system (which is what Support told me after lots of thinking, one or two Citrix sessions, etc.).

Regards,

Michael





This is a very good news! Pity I had already re-installed the system 4 months ago...


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Michael Joseph Wdowiak Beijer  Identity Verified
United Kingdom
Local time: 23:06
Member (2009)
Dutch to English
+ ...
I know, ... Oct 27, 2016

Wojciech Matyszkiewicz wrote:

Alaa Zeineldine wrote:

Here is the solution posted on the SDL forum by @Michael Meijer:
https://community.sdl.com/solutions/language/translationproductivity/f/90/p/6264/33135#33135


OK, for anyone reading this, who is getting the "traverse.js" problem when trying to edit termbase entries in the Termbase Viewer, I solved it! This is what I just wrote Support:

Subject: I figured out the previous "traverse.js" error!!
Description: I solved the issue from Case 00193632 (now closed), with subject: "traverse.js" error, when trying to edit TB inside Studio 2015.
I am able to reproduce the problem by doing the following:

Open Web Lookup > Settings > Advanced
Change browser version to 11

Upon a restart, I am no longer able to edit any entries in the Termbase Viewer, and get the old "traverse.js" error (see screenshot).

If I change the browser version back to 7, the problem goes away!

So, there was no need to reinstall Windows The problem had nothing to do with my system (which is what Support told me after lots of thinking, one or two Citrix sessions, etc.).

Regards,

Michael





This is a very good news! Pity I had already re-installed the system 4 months ago...


Kind of a lot of trouble for such a simple/stupid little problem


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Spiros Doikas  Identity Verified
Local time: 01:06
Member (2002)
English to Greek
+ ...
Uninstalled Web Lookup Mar 30

And issue prevails. Same with Studio 2017.

I was not able to find the "Advanced" bit in the Web Lookup > Settings.

See this post https://community.sdl.com/solutions/language/translationproductivity/f/90/t/10939

[Edited at 2017-03-30 10:24 GMT]


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