Problem logging in to the SDL website
Thread poster: Ofra Hod

Ofra Hod  Identity Verified
Israel
Local time: 13:04
Member (2011)
English to Hebrew
Mar 20, 2016

I clicked "forgot password" and filled in my email address. A message appeared saying that a reset email was sent to me. Nothing arrived. Looked under Trash and such. Nothing.

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Walter Blaser  Identity Verified
Switzerland
Local time: 12:04
French to German
+ ...
Try again ... Mar 20, 2016

... and make sure you don't mistype your email address.
Also check your SPAM folder to see if the email has been identified as SPAM.

Please also note that his only works if you already have an account with this email address. If not, you need to create a new one.

Walter


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Ofra Hod  Identity Verified
Israel
Local time: 13:04
Member (2011)
English to Hebrew
TOPIC STARTER
Thanks, Walter. Mar 20, 2016

I did all these things (and now again, just in case). My email is correct and there is nothing in my SPAM folder.

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SDL_Steve  Identity Verified
United Kingdom
Local time: 11:04
Member (2014)
English to Arabic
Problem logging in to the SDL website Mar 21, 2016

Hi Ofra,

I have checked your account and see that you are using gmail.com-

Is this correct?

Kr

SDL_Steve


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Ofra Hod  Identity Verified
Israel
Local time: 13:04
Member (2011)
English to Hebrew
TOPIC STARTER
gmail.com Mar 21, 2016

Yes, my email address is @gmail.com.

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SDL_Steve  Identity Verified
United Kingdom
Local time: 11:04
Member (2014)
English to Arabic
Problem logging in to the SDL website Mar 22, 2016

Hi Ofra,

For test purposes I have resent you an old invoice- please let me know if you get this.
I will then correspond with you via email.

Kr

Steve


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