Studio 2015 SP2 Preview stopped working from one day to next
Thread poster: Laura Cannon

Laura Cannon  Identity Verified
United Kingdom
Local time: 14:13
French to English
+ ...
Apr 7, 2016

Hi, I was using the Preview function yesterday without any issue, but today I cannot get it to work. I open Preview in a separate window, click on 'generate initial preview' and it hangs for ages and then produces the message "no preview available, click here for help troubleshooting this error". When I click it says "realtime preview is not supported by the Microsoft Word version you are running".

I went into 'Project settings' and moved file type 'docx' (which is what I am using) to different positions, but nothing seems to fix the issue.

Does anyone know why this has stopped working from one day to the next and how I can resolve it?

Thanks,

Laura


[Edited at 2016-04-07 11:12 GMT]

[Edited at 2016-04-07 11:13 GMT]


Direct link Reply with quote
 

Laura Cannon  Identity Verified
United Kingdom
Local time: 14:13
French to English
+ ...
TOPIC STARTER
Now resolved! Apr 7, 2016

In case anyone has the same issue - I've now managed to resolve this. There was a message in the background saying that the Normal template for Word had been changed - did I want to save the changes. Once I had removed this message the Preview function started to work again. I'm not sure that I can delete the original post, but maybe this will be useful for someone else in the future. Thanks. Laura

Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Studio 2015 SP2 Preview stopped working from one day to next

Advanced search







Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search