Studio 2015 SP2 Preview stopped working from one day to next
Thread poster: Laura Cannon

Laura Cannon  Identity Verified
United Kingdom
Local time: 00:20
French to English
+ ...
Apr 7, 2016

Hi, I was using the Preview function yesterday without any issue, but today I cannot get it to work. I open Preview in a separate window, click on 'generate initial preview' and it hangs for ages and then produces the message "no preview available, click here for help troubleshooting this error". When I click it says "realtime preview is not supported by the Microsoft Word version you are running".

I went into 'Project settings' and moved file type 'docx' (which is what I am using) to different positions, but nothing seems to fix the issue.

Does anyone know why this has stopped working from one day to the next and how I can resolve it?

Thanks,

Laura


[Edited at 2016-04-07 11:12 GMT]

[Edited at 2016-04-07 11:13 GMT]


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Laura Cannon  Identity Verified
United Kingdom
Local time: 00:20
French to English
+ ...
TOPIC STARTER
Now resolved! Apr 7, 2016

In case anyone has the same issue - I've now managed to resolve this. There was a message in the background saying that the Normal template for Word had been changed - did I want to save the changes. Once I had removed this message the Preview function started to work again. I'm not sure that I can delete the original post, but maybe this will be useful for someone else in the future. Thanks. Laura

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Studio 2015 SP2 Preview stopped working from one day to next

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