Studio 2014
Thread poster: María Salle

María Salle
Local time: 16:02
English to Spanish
Apr 27, 2016

Hi everybody,
I received a package from a client and when I open it a window popps up that reads "The translation provider (..) could not be opened and has been disabled."
I could open the file but not the memory.
The language pair is different from the one I use. I don't know if that is relevant.
It seems that is an online memory, any ideas?

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United Kingdom
Local time: 20:02
Studio 2014 order number Apr 28, 2016

Hi María,

In order to assist you further, could you please provide a six digit order number for your Studio license.

You can find the order number on invoice or in your SDL online account/orders/order history

Looking forward to your reply.

Kind Regards,


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