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Technical forums » Trados support »
Studio 2014
Thread poster: María Salle (X)
María Salle (X)
María Salle (X)
Uruguay
Local time: 22:22
English to Spanish
Apr 27, 2016

Hi everybody,
I received a package from a client and when I open it a window popps up that reads "The translation provider (..) could not be opened and has been disabled."
I could open the file but not the memory.
The language pair is different from the one I use. I don't know if that is relevant.
It seems that is an online memory, any ideas?
Thanks!
 
sdl_roman
sdl_roman
United Kingdom
Local time: 02:22
Studio 2014 order number Apr 28, 2016

Hi María,

In order to assist you further, could you please provide a six digit order number for your Studio license.

You can find the order number on invoice or in your SDL online account/orders/order history

Looking forward to your reply.

Kind Regards,

SDL_Roman
 


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