Premium Software Maintenance Agreement
Thread poster: Ekkehard Rieder
Ekkehard Rieder
Local time: 07:38
Dutch to German
+ ...
Apr 30, 2016

I bought a PSMA Level 1 Desktop Premium Software Maintenance Agreement. However, when I want to write my message to the support team I get the following message:

"The following error(s) occurred while trying to process your request:

ARERR [623]
Authentication failed

Error Timestamp (Mid-Tier Server): 01-May-2016 00:35:15"

This is very annoying, because the maintenance agreement costs 139.00 EUR per year. Could somebody from SDL please tell me what to do.

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