Premium Software Maintenance Agreement
Thread poster: Ekkehard Rieder

Ekkehard Rieder
Local time: 07:37
Dutch to German
+ ...
Apr 30, 2016

I bought a PSMA Level 1 Desktop Premium Software Maintenance Agreement. However, when I want to write my message to the support team I get the following message:

"The following error(s) occurred while trying to process your request:

ARERR [623]
Authentication failed

Error Timestamp (Mid-Tier Server): 01-May-2016 00:35:15"

This is very annoying, because the maintenance agreement costs 139.00 EUR per year. Could somebody from SDL please tell me what to do.

Direct link Reply with quote

To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Premium Software Maintenance Agreement

Advanced search

PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »
SDL Trados Studio 2017 Freelance
The leading translation software used by over 250,000 translators.

SDL Trados Studio 2017 helps translators increase translation productivity whilst ensuring quality. Combining translation memory, terminology management and machine translation in one simple and easy-to-use environment.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search