In order to assist you further with your query, could you confirm the following please:
1. the 6 digit order number of your Studio 2014/2015 license purchase
2. Could you also please confirm the source and target language (not file format XLF) of the given project.
I look forward to hearing from you.
I will contact you by PM on the actual situation and background to the problem (segmentation issues).
[Edited at 2016-05-10 09:46 GMT]