SDL Trados Studio 2015: Server-based TMs do not return any matches.
Thread poster: Vladimir Pochinov

Vladimir Pochinov  Identity Verified
Russian Federation
Local time: 22:48
Member (2002)
English to Russian
May 21, 2016

When I try to use a server-based TM, the system returns the "No matches found" message in the 'Translation Results' window. Also, it returns "There was a problem whilst translating. See the Messages Window for more information" error message in the same window. In the 'Messages Window' I have the following error message:

"An error has occurred whilst using the translation provider [TM name]. The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://sdl.com/languageplatform/2010:settings. The InnerException message was 'Invalid enum value 'Never' cannot be deserialized into type 'Sdl.LanguagePlatform.TranslationMemory.MachineTranslationLookupMode'. Ensure that the necessary enum values are present and are marked with EnumMemberAttribute attribute if the type has DataContractAttribute attribute.'. Please see InnerException for more details."

By the way, file-based (local) TMs are fully operational.

I have failed to find any information on this issue in the SDL Knowledgebase or elsewhere. I would appreciate any advice on how to deal with this.

Version: SDL Trados Studio 2015 SR2 (Professional) - 12.2.5099.5
OS: Windows 10 Home 64-bit


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Walter Blaser  Identity Verified
Switzerland
Local time: 21:48
French to German
+ ...
Have a look at KB article 6335 May 30, 2016

http://kb.sdl.com/kb/article?ArticleId=6335&source=Article&c=12&cid=23

to see if this addresses your problem.

Also check if you client version of Studio is compatible with the version of your GroupShare server as described here:
http://kb.sdl.com/kb/article?ArticleId=5028&source=Article&c=12&cid=23


Walter


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Vladimir Pochinov  Identity Verified
Russian Federation
Local time: 22:48
Member (2002)
English to Russian
TOPIC STARTER
Existing SDL Knowledgebase articles are not relevant May 31, 2016

Hi Walter,

Thank you for pointing me to SDL KB 6335 and 5028. However, as I mentioned, I had already reviewed SDL KB resources, and failed to identify any relevant topics.

Also, as I mentioned, I use the most recent versions of relevant software:

SDL Trados Studio 2015 SR2 (Professional) - 12.2.5099.5
SDL Studio GroupShare Cloud - maintained and updated by SDL, as required

[Edited at 2016-05-31 05:29 GMT]


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