Error message after installation of Studio 2015
Thread poster: TransAction

TransAction
Netherlands
Local time: 17:28
Member (2006)
English to Dutch
+ ...
Jun 8, 2016

I finally decided it was time to install studio 2015.
Installation and licensing went smoothly.

However, when trying to run the application, the message :
Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started
appears.

I tried http://producthelp.sdl.com/kb/Articles/8805.html
and http://kb.sdl.com/kb/?articleId=4393#tab:homeTab:crumb:7:artId:4393
but alas to no avail.

I use Windows 10. Studio 2014 is also on this computer and running well.
There is plenty of diskspace.

Any suggestions welcome.


Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started.

Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=4.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888

Sdl.Desktop.Platform
-2146233088


System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

mscorlib
-2147024891




SDL Trados Studio
12.0.0.0


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SDL_Guillaume
Local time: 16:28
Member (2015)
Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started Jun 8, 2016

Dear TransAction,

This is Guillaume from SDL.

Could you tell me what is the antivirus of your computer?

I would first recommend that you do a Run and Repair.

To do so, please go to Control Panel - Programs and features- Find the Studio 2015 - Right click and select Repair.

If this does not solve the issue, please log an installation and licensing support request via your SDL My Account / My Support - Licensing and installation issues.

https://oos.sdl.com/asp/products/ssl/account/

Alternatively you can log a case using the following link-

http://support.xl8.one/

Please note that pop UPS must be allowed

If this link does not work in your specific browser- please use a different one such as Chrome.

Kind regards,

Guillaume


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TransAction
Netherlands
Local time: 17:28
Member (2006)
English to Dutch
+ ...
TOPIC STARTER
repair option not found Jun 8, 2016

Hello Guillaume,

the antivirus I use now is Superantispyware, I just removed McAfee.

I can not find the Repair function, only complete removal. Is that a sign of something?

I will log the error as suggested, and keep you posted

Thx

Frits


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SDL_Guillaume
Local time: 16:28
Member (2015)
Repair Jun 8, 2016

TransAction wrote:

Hello Guillaume,

the antivirus I use now is Superantispyware, I just removed McAfee.

I can not find the Repair function, only complete removal. Is that a sign of something?

I will log the error as suggested, and keep you posted

Thx

Frits


Hello,

If Repair is not available, do you see the option Change?

Kind regards,

Guillaume


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TransAction
Netherlands
Local time: 17:28
Member (2006)
English to Dutch
+ ...
TOPIC STARTER
no change option Jun 8, 2016

No change option, or rather, change is grayed out. Only remove is clickable.
However, I did a full deïnstall and reinstall.

[Edited at 2016-06-08 13:35 GMT]


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Error message after installation of Studio 2015

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