Trados won't show
Thread poster: Alain Alameddine

Alain Alameddine  Identity Verified
Lebanon
Local time: 06:48
Member (2009)
English to French
+ ...
Jun 17, 2016

Hello everyone,

All of a sudden, Trados won't show when I open it. You can see what I can see if I hover over it on https://www.dropbox.com/s/b414pzduv8ls4dy/trados.jpg.

Nothing happens when I click on it. I tried closing and reopening, and restarting my laptop, but noting did the trick. I'm using SDL Trados 2015 with Windows 8.1 and have never had problems before. Any ideas?

Alain

[Edited at 2016-06-17 22:23 GMT]


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Frank Zou  Identity Verified
China
Local time: 12:48
Member (2016)
Chinese to English
+ ...
That's new Jun 19, 2016

I've never encountered such problem before.

Did you wait long enough for the computer to process? TRADOS is a relatvely large application that requires good CPU and memory.
Was there any software running that conflicts with TRADOS when you tried to open it?
It rarely happens. I think most likely it's the computer hardware problem.


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Katalin Horváth McClure  Identity Verified
United States
Local time: 23:48
Member (2002)
English to Hungarian
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Second monitor? Jun 19, 2016

By any chance, did you use a second monitor recently? If yes, is it possible that you moved the Trados window off the first (primary) monitor screen onto the second? If you disconnected the secondary monitor Trados may still open on that monitor, only that it isn't there, so it is sort of outside of your current screen.

See more about that problem here, along with a solution:
http://www.proz.com/forum/sdl_trados_support/255877-trados_dialogs_dont_work_as_they_should_when_using_mulitple_screens.html

[Edited at 2016-06-19 21:00 GMT]


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Alain Alameddine  Identity Verified
Lebanon
Local time: 06:48
Member (2009)
English to French
+ ...
TOPIC STARTER
Well thought Jun 19, 2016

Well thought, Katalin, I appreciate it Unfortunately that's not what the problem is... But thanks anyway!

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DZiW
Ukraine
English to Russian
+ ...
ok Jun 19, 2016

Once I had a similar issue with a HDTV and virtual desktops)

As for your case--in general:
1) Does Task Manager actually list Trados?
2) What PC> Manage> Events> Applications/System say? Any relevant (mind the run-time) errs?
3) What had changed since the last time it was ok?

Good luck.

[Edited at 2016-06-19 21:59 GMT]


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Alain Alameddine  Identity Verified
Lebanon
Local time: 06:48
Member (2009)
English to French
+ ...
TOPIC STARTER
All working correctly Jun 20, 2016

Thanks anyway!

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Alain Alameddine  Identity Verified
Lebanon
Local time: 06:48
Member (2009)
English to French
+ ...
TOPIC STARTER
Trados won't show - Update Jun 20, 2016

I uninstalled and reinstalled it, but it still doesn't show...

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SDL_Guillaume
Local time: 04:48
SDL Trados Studio Jun 21, 2016

Alain Alameddine wrote:

I uninstalled and reinstalled it, but it still doesn't show...


Hello My Alameddine,

This is Guillaume from SDL.

I have verified in our database and your license has been last activated yesterday. Has the problem been solved since you posted in Proz?

Could you also give me the operating system of your computer?

Kind regards,

Guillaume

Please try out our SDL Community portal http://xl8.one
Professionals helping Professionals with all your SDL Studio questions.

Have a question about licensing and installation?
Use our LIVE CHAT facility bit.lySDLChat


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Alain Alameddine  Identity Verified
Lebanon
Local time: 06:48
Member (2009)
English to French
+ ...
TOPIC STARTER
I formatted my computer and it worked Jun 21, 2016

Guillaume,

Thank you for your interest. I formatted my computer and it worked. I'm using Windows 8.1.

Alain


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Georgie Scott  Identity Verified
France
Local time: 05:48
Member (2009)
French to English
+ ...
Task manager, maximize Jun 21, 2016

I'm *not sure if this is what you mean but something similar often happens to me. I open task manager and right click on the open part of Trados and click either Bring to Front or Maximize.

Good luck.

[Edited at 2016-06-21 14:58 GMT]


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