SDL error upon opening package: dependent file not found
Thread poster: severita

severita  Identity Verified
Local time: 21:14
English to French
+ ...
Jun 22, 2016

When receiving packages from external agency, I keep getting an error message when opening the package. Message, in French, reads: "FICHIER dépendant introuvable". it then looks like it can't find the original document (original PPTX for instance). If I ignore this message, hence confirm that I do not want to access this missing file, the file opens correctly for translation in Studio 2015. However, then I can't use the "save as" function to create a PPTX document. Again, error message that says the original document is missing.
Anybody else has experienced this? Any clue where the problem comes from? It has happened with 2 different packages in the last 2 days.


 

SDL_ Thomas (X)
Germany
Local time: 21:14
Knowledge Base Article Jun 22, 2016

Dear Severita

Thank you for posting here in Proz.
Does the following help you further ? http://producthelp.sdl.com/kb/Articles/3897.html
For general technical enquiries regarding Studio please feel free to join our SDL Community https://community.sdl.com/ The community is free of charge and is staffed by industry and SDL professionals.

I am sure that we will be able to help you in the community.

Kind Regards

SDL_Thomas


 

Heinrich Pesch  Identity Verified
Finland
Local time: 22:14
Member (2003)
Finnish to German
+ ...
Contact the sender of the files Jun 22, 2016

They should not send you files with missing content IMO.

 


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SDL error upon opening package: dependent file not found

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