License deactivation
Thread poster: Łukasz Rojko

Łukasz Rojko  Identity Verified
Poland
Local time: 12:36
Member (2014)
English to Polish
Jun 28, 2016

Hello,

I have Windows 8 and use SDL Trados Studio 2014 SP2 Freelance Plus. My system crushed and I restored it. I have all my files but I lost all installed applications. I would like to deactivate my license key (also Pssolo one). How can I do that not having deactivation code?

Thank you in advance.


[Zmieniono 2016-06-28 08:10 GMT]

[Zmieniono 2016-06-28 08:11 GMT]


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SDL_ Thomas
Germany
Local time: 12:36
Additional Activation and License Reset Jun 28, 2016

Dear Lukasz

Thank you for posting here in Proz.
You would find the Installation files and the 2nd Activation Option for your Plus License within your SDL Account https://oos.sdl.com/asp/products/ssl/account/Login.aspx?. Once you have used the second Activation you could Force Reset the Lost Activation as followed http://kb.sdl.com/kb/?articleId=5196#tab:homeTab:crumb:7:artId:5196
To get the Passolo License Reset, you should get in touch with the licensing team. Please follow this link-
http://support.xl8.one/
> Pop UPS must be allowed
>>If this link does not work in your specific browser- please use a different one such as Chrome.

For general technical enquiries regarding Studio please feel free to join our SDL Community https://community.sdl.com/ The community is free of charge and is staffed by industry and SDL professionals.
I am sure that we will be able to help you in the community.


Kind Regards

SDL_Thomas


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