Offline deactivation of Trados Studio 2015 Freelance Plus extra license - computer crashed
Thread poster: Christian Schoenberg

Christian Schoenberg  Identity Verified
United States
Local time: 13:49
Member (2004)
Danish to English
+ ...
Aug 30, 2016

Hi Guys,

Hope someone can help me. I had a problem with Windows 10 Pro earlier in the year - complete system crash. This, however, also resulted in my Trados Freelance extra license crashing with that computer. I wonder if someone might happen to know how one deactivates a license offline that was residing on a now-defunct computer. I tried the "Offline Deactivation Certificate" page but - I believe - that this only a viable option if you actually have access to the Trados software you are attempting to deactivate. Any help/advice much appreciated!

Best,
Christian


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Roy Oestensen  Identity Verified
Norway
Local time: 19:49
Member (2010)
English to Norwegian (Bokmal)
+ ...
Other people have had the same problem Aug 30, 2016

I think you have to contact SDL Support for help if you are not able to return the license online.
Roy

[Edited at 2016-08-30 05:11 GMT]


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SDL_Steve  Identity Verified
United Kingdom
Local time: 18:49
Member (2014)
English to Arabic
Studio 2015 license reset Aug 30, 2016

Hi Christian,

To have your license reset please log a simple license reset request
https://gateway.sdl.com/webtocase

You must use your (SDL) registered email address as otherwise the team may be delayed in responding to your request.
https://gateway.sdl.com/webtocase
If the form does not display properly, please consider using CHROME browser.

Kind regards

SDL_Steve


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Christian Schoenberg  Identity Verified
United States
Local time: 13:49
Member (2004)
Danish to English
+ ...
TOPIC STARTER
Thanks... Aug 30, 2016

Hi Roy and Steven,

Thanks so much for your suggestions. I've just submitted a request.

Best,
Christian


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Offline deactivation of Trados Studio 2015 Freelance Plus extra license - computer crashed

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