Trados 2015 cannot open any files or packages
Thread poster: Susanne O'Connell

Susanne O'Connell
Member (2009)
English to German
+ ...
Oct 7, 2016

I've recently upgraded to Trados Studio 2015 from the 2014 version. There were no problems during the upgrade but now I can't open any Trados files or packages because the file format is not recognised by my computer. It's as if Trados wasn't installed but it is.

Any ideas anyone?


United Kingdom
Local time: 11:50
SDL account Oct 7, 2016

Hi Susanne,

I could not find your SDL account, unfortunately.

If you could kindly provide a six digit order number for your recent Studio purchase via Private Message,I would then be able to assist you further?

Kind regards,



United Kingdom
Local time: 11:50
Thank you for your email and information. Oct 7, 2016

Hi Susanne,

I was able to verify the Studio 2015 license.

Please take a look at the following articles about working with packages in the Studio:

If that would not solve the issue, please feel free to contact our FREE online SDL Community which staffed with industry experts and where I am sure you will find a solution to the issue.

Alternatively, you could log a Support Request directly with our dedicated Support Team and they will get back to your as soon as possible with advise. Simply click on the link below and fill a short form:

Kind Regards,



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Trados 2015 cannot open any files or packages

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