Trados 2015 cannot open any files or packages
Thread poster: Dr. Susanne O'Connell

Dr. Susanne O'Connell
Austria
Member (2009)
English to German
+ ...
Oct 7, 2016

I've recently upgraded to Trados Studio 2015 from the 2014 version. There were no problems during the upgrade but now I can't open any Trados files or packages because the file format is not recognised by my computer. It's as if Trados wasn't installed but it is.

Any ideas anyone?


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sdl_roman
United Kingdom
Local time: 13:04
Member (2015)
SDL account Oct 7, 2016

Hi Susanne,

I could not find your SDL account, unfortunately.

If you could kindly provide a six digit order number for your recent Studio purchase via Private Message,I would then be able to assist you further?

Kind regards,

SDL_Roman


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sdl_roman
United Kingdom
Local time: 13:04
Member (2015)
Thank you for your email and information. Oct 7, 2016

Hi Susanne,

I was able to verify the Studio 2015 license.

Please take a look at the following articles about working with packages in the Studio:

https://multifarious.filkin.com/2012/12/17/working-with-packages/

http://producthelp.sdl.com/sdl%20trados%20studio/client_en/Projects_View/P_About_Project_Packages.htm

If that would not solve the issue, please feel free to contact our FREE online SDL Community which staffed with industry experts and where I am sure you will find a solution to the issue.

http://xl8.one

Alternatively, you could log a Support Request directly with our dedicated Support Team and they will get back to your as soon as possible with advise. Simply click on the link below and fill a short form:

http://support.xl8.one/


Kind Regards,

SDL_Roman


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