Problem with deactivating SDL Trados 2011 Freelance
Thread poster: Alexandre Chetrite

Alexandre Chetrite
France
Local time: 16:04
English to French
Nov 7, 2016

Hi,

I am the owner of an SLD Trados 2011 Freelance licence. I need to activate my single licence on the same computer, but now running Windows 10 instead of Windows 7, however SDL My account says the licence is already activated , which is logical since I had it on Windows 7.

Problem: I can't deactivate offline and generate the requested certificate, since I installed Windows 10 over Windows 7, so now I'm stuck with a trial version of SDL Trados 2011.I forgot about the licence procedure and that I could reactivate by deactivating easily online.

I don't any active support plan with SDL, so how am I supposed to contact them to ask them to deactivate the licence to allow me to activate it on my new OS?

Or how should I proceed please?

Regards,


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Alexandre Chetrite
France
Local time: 16:04
English to French
TOPIC STARTER
Anybody? Nov 13, 2016

Hello,

Can anybody help me out?

Regards,

Alexandre.


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SDL_Steve  Identity Verified
United Kingdom
Local time: 15:04
Member (2014)
English to Arabic
Problem with deactivating SDL Trados 2011 Freelance Nov 14, 2016

Hi Alexandre,

The best (and possibly quickest) place to ask about SDL Studio/licensing is in our free SDL Community portal-

https://community.sdl.com/

However users of Studio 2011 can self serve and reset their license activation.

Simply access your SDL online account and click RETURN LICENSE (as shown below)-


return license

Please let me know if you need further assistance.

Kr

SDL_Steve








[Edited at 2016-11-14 08:49 GMT]


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