SDL Trados Studio 2011 - Error message
Thread poster: Claudia Hoffmann

Claudia Hoffmann  Identity Verified
Germany
Local time: 10:50
Member (2013)
English to German
+ ...
Nov 30, 2016

Hi everybody,

I would really appreciate some help with SDL Trados, I am having Studio 2011.


I have imported files yesterday and edited them and everything worked fine.
Today I wanted to continue my task and the system generates the message
THE FILE TYPE IS NOT SUPPORTED and I cant load my document, it is a single document only.

Can the error be solved by de-installing Trados and installing it new?
Or are there any other ways to solve that problem?

Could somebody help please, I really appreciate it very much.

Kind regards,


Claudia.


Direct link Reply with quote
 
MikeTrans
Germany
Local time: 10:50
Italian to German
+ ...
What file type? Nov 30, 2016

The problem could exactly be as stated in the error message. Studio can handle a lot of different file types, but in rare cases you have to chose them manually when creating a project, or in any case make sure that the file type for the batch task "Prepare" is the right one. You can see the file type prepared in the 'Files' main section (one of the last columns, "File Type Identifier").
Else your file type may just not be supported. For example, a tmx file cannot - a pitty - be imported (in this case use a TM manager to extract the source segments and pretranslate with an imported TM using the same tmx file). If all fails ask your client to send you the work in another file format or try opening the file with MS-Office and save it separately in a format that Trados can handle.

Greets,
Mike


[Edited at 2016-11-30 15:07 GMT]


Direct link Reply with quote
 

Claudia Hoffmann  Identity Verified
Germany
Local time: 10:50
Member (2013)
English to German
+ ...
TOPIC STARTER
sdlxliff files Nov 30, 2016

Hi Mike,

My files are sdlxliff files.

If I reinstall my Trados should it work again?
What do you think?

Kind regards,

Claudia


Direct link Reply with quote
 
MikeTrans
Germany
Local time: 10:50
Italian to German
+ ...
Not necessary, there must be another simple solution Nov 30, 2016

I think such a dance is not necessary.

[EDIT]
Where do these files come from, are they part of a project you have created before, has the project creation failed? In this last case, repeat the project creation and make sure this file type (first in the list) is chosen. You may have to change the options if it's more than 20 MB by moving the slider to the right or disabling the check box above.

Mike

[Edited at 2016-11-30 15:29 GMT]


Direct link Reply with quote
 

Claudia Hoffmann  Identity Verified
Germany
Local time: 10:50
Member (2013)
English to German
+ ...
TOPIC STARTER
Single sdlxliff files Nov 30, 2016

Hi Mike,


The files are sdlxliff files and have been sent by the customer.
I saved yesterday's files into the folder I have created for that specific client. I could work with them very well. No issues.

Today the client sent another batch of the same files and for whichever reason it does not work to edit them.


Direct link Reply with quote
 
MikeTrans
Germany
Local time: 10:50
Italian to German
+ ...
What happens when you create the project? Nov 30, 2016

Claudia,
what happens when you create a project and chose these files, will the error come at the end when creating the project?
Create a new DEFAULT project; when it comes to Add Files, add your files and check in the column that the right file type (SDL XLIFF) is displayed.
You should be able to terminate the project creation successfully and then open the *target* language file for working in the editor. If not a SDL representative will have to answer you here.

Mike

[Edited at 2016-11-30 16:29 GMT]


Direct link Reply with quote
 

Claudia Hoffmann  Identity Verified
Germany
Local time: 10:50
Member (2013)
English to German
+ ...
TOPIC STARTER
Error Message Nov 30, 2016

Hi Mike,

The message already appears when I want to open a file.
I think I really must refer to a SDL representative.
I appreciate your help and your time very much Mike.

Regards,
Claudia


Direct link Reply with quote
 

Robert Rietvelt  Identity Verified
Local time: 10:50
Member (2006)
Spanish to Dutch
+ ...
Corrupted file? Nov 30, 2016

An sdlxliff should open in 2011. The only thing I can think of is that your client sent you a corrupted file (different language combination????)

Sorry, can't help you any further.


Direct link Reply with quote
 

Claudia Hoffmann  Identity Verified
Germany
Local time: 10:50
Member (2013)
English to German
+ ...
TOPIC STARTER
English-German files Dec 1, 2016

Hi Robert,
The client sent English-German files, same like she did before.
Anyway, thanks very much for your response, I really appreciate it.
Regards,
Claudia.


Direct link Reply with quote
 
MikeTrans
Germany
Local time: 10:50
Italian to German
+ ...
You can check a possible corruption of the file(s) Dec 1, 2016

Claudia,
The SDL Appstore (OpenExchange) has free and paid tools available to work with Trados. One of these tools may be included in Studio 2011, it's called "SDL XLIFF Converter for Microsoft Office".
I recommend to try converting your files to MS-Word with this tool; if this works, it's a prove that your files are not corrupted and you would have something to work with at least.
Take a look in the Welcome page of Trados: On the left there is a "Aps Store Apps" window listing additional tools which come with your Trados version. If the above tool is not listed you will have to download it for free from the SDL Appstore (use the link in the window). You may have to click on the right arrow slider in the main Trados window to make the AppStore window visible.

Mike

[Edited at 2016-12-01 11:45 GMT]


Direct link Reply with quote
 

Claudia Hoffmann  Identity Verified
Germany
Local time: 10:50
Member (2013)
English to German
+ ...
TOPIC STARTER
Error Message Dec 1, 2016

Hi Mike,

Thanks so much for all your support.
I do have a Word copy of the sdlxliff files, but I am curious now to find out what is the problem with the Trados.
So far I figured out that sdlxliff files are not supported.
It shows me only an earlier version, sdlpft.settings......
I have already contacted a SDL representative.
Let's hope he can help me.

Thanks so much Mike, I appreciate it.


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

SDL Trados Studio 2011 - Error message

Advanced search







Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

More info »
SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search