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You might also find this post useful as it explains a little some of the things people ask about as you can use a wysiwyg formatting, add images/videos, without needing to use code or store files somewhere else.
And something else worth noting is that the SDL Community is seen by everyone in SDL (product teams, development, sales, marketing... everyone), so it's probably the best place to report things you believe are bugs and ask product questions that SDL are probably the only ones who could answer.
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