Trados 2015 keeps crashing: CANNOT VALIDATE SDL PLUG-IN
Thread poster: Johanne Trudeau

Johanne Trudeau  Identity Verified
Canada
Local time: 05:10
English to French
Feb 17, 2017

My Trados 2015 keeps crashing and I've rebooted, checked for updates, etc., but to no avail. It works for a while, than just disappears from my screen. I then get the message CANNOT VALIDATE SDL PLUG-IN. Any idea what I can do? Merci!

drkbgsarczw6zn04zhmj.png


 

Lianne van de Ven  Identity Verified
United States
Local time: 05:10
Member (2008)
English to Dutch
+ ...
SDL product help Feb 17, 2017

Have you tried this?
http://producthelp.sdl.com/kb/Articles/5052.html


 

Johanne Trudeau  Identity Verified
Canada
Local time: 05:10
English to French
TOPIC STARTER
Still having problems Feb 20, 2017

I did what Paul Filkin recommended, i.e. put ".old" after the file name and restart Studio.
It worked for a while, but just crashed twice in 2 minutes.
Always the same error.
What could it be?
oaf99y1fydag8lgfpo8f.jpg


 

Johanne Trudeau  Identity Verified
Canada
Local time: 05:10
English to French
TOPIC STARTER
Where is REPAIR button? Feb 20, 2017

I can't find the REPAIR button on step 6 of the Resolution.

 

Lianne van de Ven  Identity Verified
United States
Local time: 05:10
Member (2008)
English to Dutch
+ ...
Repair in uninstall Feb 20, 2017

Johanne Trudeau wrote:

I can't find the REPAIR button on step 6 of the Resolution.


You should see a "repair" option after you click "uninstall", so rather than uninstalling the software, you let it do a repair.


 

Johanne Trudeau  Identity Verified
Canada
Local time: 05:10
English to French
TOPIC STARTER
Still no repair button. :( Feb 20, 2017

When I click on UNINSTALL, I don't have the REPAIR option. I tried with a previous version and it just uninstalled it!icon_frown.gif

 

Lianne van de Ven  Identity Verified
United States
Local time: 05:10
Member (2008)
English to Dutch
+ ...
steps Feb 20, 2017

Have you used these steps?
https://gateway.sdl.com/CommunityKnowledge?articleName=Repairing-your-installation-of-SDL-Trados-Studio


 

Johanne Trudeau  Identity Verified
Canada
Local time: 05:10
English to French
TOPIC STARTER
Fingers crossed Feb 21, 2017

Thanks, I did find the way to REPAIR my software yesterday.
No problems yet, so fingers crossed!


 

Danae Seemann  Identity Verified
Greece
Local time: 12:10
Member (2010)
Greek to English
Share what you did Mar 8

Johanne Trudeau wrote:

Thanks, I did find the way to REPAIR my software yesterday.
No problems yet, so fingers crossed!


I realise it's been a while since you posted, but do you remember what you did? I've done all the recommended fixes and nothing has worked so far. still getting the Cannot validate plugin message, and can't run any batch tasks.

Thanks.


 


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Trados 2015 keeps crashing: CANNOT VALIDATE SDL PLUG-IN

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