HELP! I started Trados this morning and it opened like on the first day and all projects are gone
Thread poster: Andrea Hofmann

Andrea Hofmann  Identity Verified
Spain
Local time: 14:46
Member
Spanish to German
+ ...
Feb 25, 2017

I need some help urgently...

I am using Trados Studio 2015 version and this morning when I opened the programm it took me to the installation process as if Iit was the first time I ever opened it.

Unfortunately I followed the instructions thinking that it would be some kind of update etc. and when the programm finally opened all my projects were gone!

Then I tried to opened the file from a folder and it gives me the following error:

Error al procesar los argumentos de línea de comandos: Se ha producido un error al intentar determinar la versión de archivo.

USO: SDLTradosStudio.exe [/help|/?] /arg1 val1 /arg2 val2

Tarea: NoAutoUpdate
Descripción: Inicia la aplicación automáticamente sin comprobar si hay actualizaciones.
Uso: SDLTradosStudio.exe /noautoupdate
Argumentos:
/noautoupdate Inicia la aplicación automáticamente sin comprobar si hay actualizaciones.

Tarea: Abrir actualización
Descripción: Abre un archivo de actualización en la vista Alineación.
Uso: SDLTradosStudio.exe /openRetrofit
Argumentos:
/openRetrofit La ruta completa de acceso al archivo de actualización que desea abrir.

Tarea: Abrir alineación
Descripción: Abre una alineación en la vista Proyectos.
Uso: SDLTradosStudio.exe /openAlignment
Argumentos:
/openAlignment La ruta del archivo completa de la alineación que desea abrir.

Tarea: Crear proyecto
Descripción: Inicia el Asistente de creación de proyectos.
Uso: SDLTradosStudio.exe /createProject [/files [ ...]] [/name ] [/template ] [/referenceProject ]
Argumentos:
/createProject Inicia el Asistente de creación de proyectos.
/files Ruta de acceso al archivo completa de uno o más documentos o carpetas que desee agregar al Asistente de creación de proyectos.
/name Nombre del proyecto
/template Ruta de acceso al archivo o nombre de plantilla existente que desee utilizar.
/referenceProject Ruta de acceso al archivo de proyecto de referencia existente que desee utilizar.

Tarea: Abrir documento
Descripción: Abre uno o varios documentos en la vista Editor.
Uso: SDLTradosStudio.exe /openDocument [ ...]
Argumentos:
/openDocument Ruta de acceso al archivo completa de uno o más documentos que desee abrir.

Tarea: Abrir memoria de traducción basada en archivos
Descripción: Abre una memoria de traducción basada en archivos o varias memorias de traducción basadas en archivos en la vista de Memorias de traducción.
Uso: SDLTradosStudio.exe /openFileTm [ ...]
Argumentos:
/openFileTm Ruta de acceso al archivo completa de una o varias memorias de traducción que desee abrir.

Tarea: Abrir paquete
Descripción: Abre un paquete en la vista Paquete.
Uso: SDLTradosStudio.exe /openPackage
Argumentos:
/openPackage Ruta de acceso al archivo completa del paquete que desee abrir.

Tarea: Abrir proyecto
Descripción: Abre un proyecto en la vista Proyectos.
Uso: SDLTradosStudio.exe /openProject
Argumentos:
/openProject Ruta de acceso al archivo completa del proyecto que desee abrir.

Tarea: Abrir proyecto del servidor
Descripción: Abre un proyecto del servidor en la vista Proyectos.
Uso: SDLTradosStudio.exe /openServerProject
Argumentos:
/openServerProject El URI de un proyecto del servidor para abrir.


What can I do to fix this? Is all my work gone? I have to hand in a project on Tuesday that took me a month work... I am desperate... Thanks for your help !


 

Elif Baykara Narbay  Identity Verified
Turkey
Local time: 16:46
German to Turkish
+ ...
SDL Help Feb 25, 2017

I believe that you should contact SDL help immediately.

As for the projects, they are probably still in the Studio folder in your Documents folder. Did you try to run a search using the search window on the start menu?


 

Andrea Hofmann  Identity Verified
Spain
Local time: 14:46
Member
Spanish to German
+ ...
TOPIC STARTER
Thanks for your reply Feb 25, 2017

I am trying to contact some SDL help. But unfortunately I am not able to find someone to talk to. All are forum discussions and I cannot find any real persons to help me.

 

Elif Baykara Narbay  Identity Verified
Turkey
Local time: 16:46
German to Turkish
+ ...
You should leave a ticket. Feb 25, 2017

Andrea Hofmann wrote:

I am trying to contact some SDL help. But unfortunately I am not able to find someone to talk to. All are forum discussions and I cannot find any real persons to help me.


 

Miguel Carmona  Identity Verified
United States
Local time: 05:46
English to Spanish
... Feb 25, 2017

Andrea Hofmann wrote:

Then I tried to opened the file from a folder and it gives me the following error:


By that, do you mean you tried to open a project file (proj_file_name.sdlproj) in Windows Explorer by double clicking on it, or similar action?

Whenever a project vanishes from the project list in Studio, the first thing to try is the above action.


 

Ricki Farn
Germany
Local time: 14:46
Member (2005)
English to German
Don't panic ... Feb 25, 2017

... even if you can't open the sdlproj files, you still have the sdlxliff and sdltm files, and all the content is in there and can be taken from there. Most agency PMs know how to do it and can assist you.

That said, how do you back up your data? Your fear sounds a little bit like that of people who don't save their data to an external hard disk continuously or at least every couple of hours.

I suggest that before you go on trying to solve the problem, you make a full backup of all your files on an external, pristine disk, so you don't overwrite anything crucial due to panicky feelings. (Been there, done that, so I hope I'm not just being a smartass.)


 

Andrea Hofmann  Identity Verified
Spain
Local time: 14:46
Member
Spanish to German
+ ...
TOPIC STARTER
Thanks Feb 25, 2017

Thanks for your answers. I do a safety copy of my files every now and then. I copy all the work folders to an external disk.

I just came back from a computer specialist who couldn't help me either. He said the problem is not my computer neither were there any updates made in Trados. He said he doesn't know why the packages vanished.

I tried to contact my client but there is noone im the office at this time.

I'll just cross fingers that they'll help me on monday and we will be able to get the translation back.

How can I contact someone from SDL in person?


 

Nora Diaz  Identity Verified
Mexico
Local time: 06:46
Member (2002)
English to Spanish
+ ...
Would a repair help? Feb 25, 2017

Hi Andrea,

Did you try running a repair of Studio from the Control Panel? Sometimes that helps and it's a relatively quick process.

Paul Filkin explains where to get support in this blog article: https://multifarious.filkin.com/sdl-sustenance/


 

MikeTrans
Germany
Local time: 14:46
Italian to German
+ ...
Your project files should be safe, even when Trados doesn't list them... Feb 27, 2017

Andrea,
Studio 2015 will store by default all projects under C:\[user]\documents\Studio 2015\Projects. This applies when you create a default project in Studio. As long as you don't manually delete these folders/files all your projects and files will stay there, although they may vanish from the Trados list because of using 'delete from list' or because of some Trados malfunction.
In your case, I would advice you to run a repair of the software, after that re-open your projects one by one by launching the 'Open Project' and navigating to that location (or in whatever location they are stored).

In all cases, DON'T delete your project files: they most likely have nothing to do with the Trados malfunction.

Mike

[Edited at 2017-02-27 18:07 GMT]


 


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HELP! I started Trados this morning and it opened like on the first day and all projects are gone

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