Windows 7 no longer recognizes SDL Trados Studio 2017 files
Thread poster: Anna Haxen

Anna Haxen  Identity Verified
Local time: 01:11
Member (2005)
English to Danish
+ ...
May 19, 2017

I bought Studio 2017 recently after having used 2007/2009 for years.

Everything worked fine until in a fit of spring-cleaning madness I decided to delete the old Trados versions that I never use, i.e. programs that were installed years ago.

Now I can no longer open a project package by double-clicking it, and the file icons are blank sheets.

I went through 'Open with' and chose Studio 2017 as the default program, etc., but this only changed the file icon to a blank sheet with a Studio 2017 icon in the middel and not the original icon with the green arrow.

Also, double-clicking this file icon only opens Studio 2017 and does not start the import process. So I have to click 'Open package', etc. to proceed.

Does anyone know what might be causing this and if it is related to my deletion of the old programs?

Thank you very much in advance for your help.


Roy Oestensen  Identity Verified
Local time: 01:11
Member (2010)
English to Norwegian (Bokmal)
+ ...
I would try reinstalling Studio May 19, 2017

It could be that you inadvertently removed some necessary files that Studio needs in the spring cleaning process. If so, a repair installation should correct the problem.

Just to be safe, I would recall the license first, just to be safe, so that you don't get in trouble with the activation, although I think you should be safe even if you don't. Better to be safe than sorry.



Haneder  Identity Verified
Local time: 01:11
German to French
+ ...
I have the same problem since last windows update May 20, 2017

I am on windows 10 and i removed trados 2015 without an issue, Trados 2017 kept working as before till last microsoft patch. Since last windows patch, the file ending is not recognized anymore by windows for any shorcuts clicking on the package (either double clicking or right click and translate with trados). Double clicking just open Trados. I get a message that the file format is not supported. I have to manually open trados and from there the package from the file tab in order to be able to import it.

Reinstalling did not help.

[Edited at 2017-05-20 05:27 GMT]


Heinrich Pesch  Identity Verified
Local time: 02:11
Member (2003)
Finnish to German
+ ...
This happens with Excel files in my Windows May 20, 2017

SDL Studio works without problem, but when I click on an Excel file only the application opens, and I have to load the file separately. This started a few months ago. With Word no problem (Office 2016).


Anna Haxen  Identity Verified
Local time: 01:11
Member (2005)
English to Danish
+ ...
Thank you for your replies Jun 9, 2017

For some reason I didn't receive email alerts of your replies, so I assumed no-one had answered.

I still have the problem and was going to post my question in a different forum.

I am thinking of reinstalling, but Haneder's post is discouraging in that respect.

Maybe my problem is unrelated to my removal of older versions, which may have coincided with a Windows update (I use Windows 7 Professional)

I don't suppose anyone has found a solution yet?


To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Windows 7 no longer recognizes SDL Trados Studio 2017 files

Advanced search

Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
SDL MultiTerm 2019
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2019 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2019 you can automatically create term lists from your existing documentation to save time.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search