Impossible to activate my extra activation license
Thread poster: Marco Oberto

Marco Oberto  Identity Verified
Italy
Local time: 13:57
Member (2003)
English to Italian
+ ...
May 26, 2017

Hello,

I'm struggling to understand why I cannot activate my extra license.
Being away from home, with a fully efficient Internet connection, I cannot work with my Studio 2017 because the product activation is NOT accepting my license.

When I insert my activation code, an SDL window informs me that:
"Activation not successful" (in Italian "Attivazione non riuscita")
and
"Could not generate the license because:"

No other information is given after colon (!?).

Can you please help me to figure it out?

Thanks,
Marco Oberto
SDL Trados Studio 2017 Freelance Plus

[Modificato alle 2017-05-26 10:34 GMT]


 

Stepan Konev  Identity Verified
Russian Federation
Local time: 14:57
English to Russian
SDL Support May 26, 2017

Hi Marco,
Ask their support. This case is so widespread that they address it very quickly. If you are not sure which license (out of two) is troublesome, ask them to reset both.


 

Marco Oberto  Identity Verified
Italy
Local time: 13:57
Member (2003)
English to Italian
+ ...
TOPIC STARTER
I managed to activate my extra license, somehow May 26, 2017

Stepan Konev wrote:

Hi Marco,
Ask their support. This case is so widespread that they address it very quickly. If you are not sure which license (out of two) is troublesome, ask them to reset both.



Dear Stepan, I asked for their help and the support replied they are experiencing some technical issues delaying them to address this issue. Thanks God no urgent delivery was on my agenda!

After all kinds of attempts, deinstalling Studio, reinstalling Studio, updating Windows 10 and de-installing latest patches/upgrades for Studio 2017, I have made it (no idea what was the trick) this afternoon, 5 hours of time to get this out.

Hopefully, next version of Studio will implement a real Support for really urgent matters. I'd be happy to give up SDL's glittering Roadshows to get this very primary service for all users.

Best,
Marco



[Modificato alle 2017-05-26 16:09 GMT]


 

Marco Oberto  Identity Verified
Italy
Local time: 13:57
Member (2003)
English to Italian
+ ...
TOPIC STARTER
solution suggested by SDL Support addresses a different issue May 26, 2017

To anybody interested:

Use this KB article for 2007/2009 ( https://gateway.sdl.com/apex/communityknowledge?articleName=Self-Service-option-in-My-SDL-to-reset-activation-codes-for-SDL-Trados-2007-and-2009 ) and follow the instructions.

Use this KB article for 2011/2014 ( https://gateway.sdl.com/apex/communityknowledge?articleName=Self-Service-option-in-My-SDL-to-reset-Single-User-license-for-SDL-Trados-Studio-2011-and-2014 ) and follow the instructions.

Use this KB article for 2015/2017 ( https://gateway.sdl.com/apex/communityknowledge?articleName=000001616) and follow the instructions.

[Modificato alle 2017-05-26 20:50 GMT]


Apparently, they misunderstood my issue. My question was simple and straightforward: how to ACTIVATE my extra license; on the contrary, SDL support is suggesting a way to DE-ACTIVATE.

:-/ :-/

As I said, luckily I managed to solve this issue myself, after MANY attempts, deinstalling, upgrading and headaches.


[Modificato alle 2017-05-26 20:57 GMT]


 


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