Studio 2017 in Trial mode keeps crashing
Thread poster: Ekaterina Kroumova

Ekaterina Kroumova  Identity Verified
Local time: 10:34
French to Bulgarian
+ ...
Jul 21, 2017

Hello everybody,

I finally decided to give Studio 2017 a try but first I let it run in Trial mode, for a week now. I didn't have any problems on the first day, which I spent re-indexing my TMs. Then, on the second day, I "uplifted" my memories which took (more than) a couple of hours, due to TM size. At some point, Studio decided to run a preview of something, while doing the uplift in the background (I was using the dedicated plugin) and when I cancelled it, it froze and said it could not initialise the Translation Memories view (I was actually working it the plugin's view). Meanwhile, the uplifting continued, I could see this in Windows Explorer, where the files increased in size and the operational .journal file closed at last. So I killed the process, otherwise it was not possible to close the programme.

I don't know if this first "disorder" did something to Studio, but then, every day but one, it keeps crashing, sometimes once, sometimes several times a day. It doesn't happen when I type, only if I do something else: confirming a segment; applying a translation result (Ctrl+T); applying a filter; moving from one segment to another. Most often, I receive the usual Windows message that the programme has stopped working. Only once it just closed without any warning.

Here is an example of the error reported by Windows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SDLTradosStudio.exe
Application Version: 14.0.5889.5
Application Timestamp: 5900c697
Fault Module Name: StackHash_ed2b
Fault Module Version: 6.1.7601.23807
Fault Module Timestamp: 5915f8e8
Exception Code: c0000374
Exception Offset: 000ce8fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1026
Additional Information 1: ed2b
Additional Information 2: ed2b805f92d5dcb378bed9689758e3eb
Additional Information 3: d42e
Additional Information 4: d42e45ce86e0739ff510908f2c46faf4

I did a repair, but to no avail.

I own a Freelance licence for a Studio 2017 upgrade and now I'm wondering if I should activate it once the trial expires, fearing this problem will persist. I don't want to lose my Studio 2015 licence if I need to reinstall/change the computer, in a situation like this.

Has anyone experienced this with the trial version? I know it's a Pro version, and with the Freelance one I might not have these issues, but who knows? What would you advise? I haven't checked on the SDL Community forum as I feel completely lost there.


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Studio 2017 in Trial mode keeps crashing

Advanced search







SDL Trados Studio 2017 only €415 / $495
Get the cheapest prices for SDL Trados Studio 2017 on ProZ.com

Join this translator’s group buy brought to you by ProZ.com and buy SDL Trados Studio 2017 Freelance for only €415 / $495 / £325 / ¥60,000 You will also receive FREE access to our getting started eLearning program!

More info »
SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search