Trados 2015 license deactivating itself overnight, every day
Thread poster: Emma May Price

Emma May Price  Identity Verified
Italy
Member (2014)
Italian to English
+ ...
Jul 27

Relates to 2015 freelance version of Trados.

Since last Thursday, I have had to contact SDL support every day to ask them to reset my license, because overnight it seems to deactivate itself and I am told I have no license available (i.e. one is already in use). This is causing me great stress as I have deadlines every day for the next 10 days and cannot keep on top of the work if I have to wait for SDL to reset my license continually (they are under no obligation to respond in less than one working day!). They do not seem to be able to provide a long-term solution to the problem, which makes me think it could be a problem with my computer?

Background information:
Since Windows' most recent update last Thursday, I have been working on my back-up computer as my main computer has reacted to the update and continues to freeze, rendering it unusable; I am currently running diagnostics on it and will take it to a repair shop if all else fails. This means that there was a period of two days last week in which I was switching between licenses and computers frequently; perhaps this is the root of the problem? Since Monday, I have been working on the computer, and have not switched licenses, yet this deactivation issue still persists.

I would be very grateful for any advice or insight on this matter. Thank you!


[Edited at 2017-07-27 09:20 GMT]


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Trados 2015 license deactivating itself overnight, every day

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