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MyMemory plugin not working after installing SR1
Thread poster: Catarina Lopes

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
Jul 27, 2017

Hello, everyone!

I'm not getting any search results from MyMemory plugin after I installed SDL Trados Studio 2017 SR1. Is anyone else having the same problem?

Any ideas on how to fix this?

Thank you!


 

Franz Holzer
Local time: 02:08
Greek to German
+ ...
Have you installed the latest update of plugin? Jul 27, 2017

Hello!
Do you have installed the latest update of plugin, 3.8, which is available since the day before yesterday?

Greets Franz


 

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
Yes, I do... Jul 27, 2017

Hi, Franz!

Thank you for your suggestion! I have installed the latest update, but no luck...

Greetings,

Catarina


 

June Derlachter  Identity Verified
Canada
Local time: 17:08
Member
Dutch to English
Same here! Jul 27, 2017

I have the same problem. I sent an email to the people at MyMemory and hopefully I will get reply soon. Their reply will get posted here (if it's worth it).

 

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
Thank you, June! Jul 27, 2017

Thanks in advance for your help, June!

Greetings,

Catarina


 

June Derlachter  Identity Verified
Canada
Local time: 17:08
Member
Dutch to English
I hope to hear soon! Jul 28, 2017

I hope I get a reply soon! Are you using the SDL Language Cloud Machine Translation option under (Project settings) Translation Memory and Automated Translation > Use... > SDL Language Cloud Machine Translation. It's been helpful so faricon_smile.gif

 

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
@June Jul 28, 2017

No, I have never tried the SDL Language Cloud Machine Translation option, but I will surely try it now! Thanks for the tipicon_smile.gif

 

Jeffery Philip Grosch
Italy
Local time: 02:08
Member (2005)
Italian to English
+ ...
I think MyMemory was down Jul 28, 2017

I use both Trados 2011 and 2017, but currently use MyMemory only with Trados 2011. Nevertheless, all day yesterday and this morning up to 9 o'clock (Italian time) I got no results from MyMemory, then all of a sudden at just after 9 o'clock, it started operating again.....I think it must have been down for maintenance or some other issue.

[Edited at 2017-07-28 14:50 GMT]


 

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
Wonderful, Jeffery! Jul 28, 2017

I have just checked and it's working again!icon_smile.gif

 

June Derlachter  Identity Verified
Canada
Local time: 17:08
Member
Dutch to English
Well, Happy Friday! Jul 28, 2017

I am glad to hear it is up and running againicon_smile.gif Here is the reply I got:


Hello June,

Thank you for your fast feedback on our plugin.

Unfortunately, yesterday we have had some technical problems on our system, but this morning we fixed them.
Are you still receiving errors while using our plugin?

Thank you again for your email.

Best regards,


 

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
All sorted :) Jul 28, 2017

June,

Thanks for sharing the reply you got from MyMemory team.

Happy weekend!

Catarina


 

June Derlachter  Identity Verified
Canada
Local time: 17:08
Member
Dutch to English
Thanks! Jul 28, 2017

Thank you! I hope you have a great weekend as well (I just started work, and as soon as I set up my document and was about to start, I got a pop-up saying "You have reached your daily quota. You will get no more results..." so I am emailing again- I am sure it a minor thingicon_smile.gif )

 

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
@June Jul 28, 2017

I have now finished a small project and MyMemory worked fine. Hopefully it's just a minor issue!icon_smile.gif

 

June Derlachter  Identity Verified
Canada
Local time: 17:08
Member
Dutch to English
Yay! Jul 30, 2017

It is working perfectly again!

 

Catarina Lopes  Identity Verified
Portugal
Local time: 01:08
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
:) Jul 30, 2017

Great! It's good to knowicon_smile.gif

 
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