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MyMemory plugin not working after installing SR1
Thread poster: Catarina Lopes

Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
Jul 27

Hello, everyone!

I'm not getting any search results from MyMemory plugin after I installed SDL Trados Studio 2017 SR1. Is anyone else having the same problem?

Any ideas on how to fix this?

Thank you!


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Franz Holzer
Local time: 21:17
Greek to German
+ ...
Have you installed the latest update of plugin? Jul 27

Hello!
Do you have installed the latest update of plugin, 3.8, which is available since the day before yesterday?

Greets Franz


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Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
Yes, I do... Jul 27

Hi, Franz!

Thank you for your suggestion! I have installed the latest update, but no luck...

Greetings,

Catarina


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June Derlachter  Identity Verified
Canada
Local time: 12:17
Member
Dutch to English
Same here! Jul 27

I have the same problem. I sent an email to the people at MyMemory and hopefully I will get reply soon. Their reply will get posted here (if it's worth it).

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Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
Thank you, June! Jul 27

Thanks in advance for your help, June!

Greetings,

Catarina


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June Derlachter  Identity Verified
Canada
Local time: 12:17
Member
Dutch to English
I hope to hear soon! Jul 28

I hope I get a reply soon! Are you using the SDL Language Cloud Machine Translation option under (Project settings) Translation Memory and Automated Translation > Use... > SDL Language Cloud Machine Translation. It's been helpful so far

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Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
@June Jul 28

No, I have never tried the SDL Language Cloud Machine Translation option, but I will surely try it now! Thanks for the tip

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Jeffery Philip Grosch
Italy
Local time: 21:17
Member (2005)
Italian to English
+ ...
I think MyMemory was down Jul 28

I use both Trados 2011 and 2017, but currently use MyMemory only with Trados 2011. Nevertheless, all day yesterday and this morning up to 9 o'clock (Italian time) I got no results from MyMemory, then all of a sudden at just after 9 o'clock, it started operating again.....I think it must have been down for maintenance or some other issue.

[Edited at 2017-07-28 14:50 GMT]


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Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
Wonderful, Jeffery! Jul 28

I have just checked and it's working again!

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June Derlachter  Identity Verified
Canada
Local time: 12:17
Member
Dutch to English
Well, Happy Friday! Jul 28

I am glad to hear it is up and running again Here is the reply I got:


Hello June,

Thank you for your fast feedback on our plugin.

Unfortunately, yesterday we have had some technical problems on our system, but this morning we fixed them.
Are you still receiving errors while using our plugin?

Thank you again for your email.

Best regards,


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Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
All sorted :) Jul 28

June,

Thanks for sharing the reply you got from MyMemory team.

Happy weekend!

Catarina


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June Derlachter  Identity Verified
Canada
Local time: 12:17
Member
Dutch to English
Thanks! Jul 28

Thank you! I hope you have a great weekend as well (I just started work, and as soon as I set up my document and was about to start, I got a pop-up saying "You have reached your daily quota. You will get no more results..." so I am emailing again- I am sure it a minor thing )

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Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
@June Jul 28

I have now finished a small project and MyMemory worked fine. Hopefully it's just a minor issue!

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June Derlachter  Identity Verified
Canada
Local time: 12:17
Member
Dutch to English
Yay! Jul 30

It is working perfectly again!

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Catarina Lopes
Portugal
Local time: 20:17
Member (2013)
English to Portuguese
+ ...
TOPIC STARTER
:) Jul 30

Great! It's good to know

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