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Alain Alameddine Lebanon Local time: 15:44 Member (2009) English to French + ...
Oct 31, 2017
It looks like one of my Trados licences was activated on a laptop that was formatted, so now I can't deactivate it from inside the software. Does anyone know how I could use my licence again?
Thank you very much!
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Sandra& Kenneth Israel Local time: 15:44 Member (2009) French to English + ...
Nov 1, 2017
Hi Alain, Licensing and installation are handled by by SDL, irrespective of whether you have a support subscription or not. They will reset your license, which will become visible in your product line as an available extra activation. I had the same problem a short while ago and the issue was resolved quite promptly. HTH, Sandra
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