"Resetting" my Trados licences?
Thread poster: Alain Alameddine

Alain Alameddine  Identity Verified
Lebanon
Local time: 20:52
Member (2009)
English to French
+ ...
Oct 31, 2017

It looks like one of my Trados licences was activated on a laptop that was formatted, so now I can't deactivate it from inside the software. Does anyone know how I could use my licence again?

Thank you very much!

Alain


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Sandra& Kenneth  Identity Verified
Israel
Local time: 20:52
Member (2009)
French to English
+ ...
Contact SDL Nov 1, 2017

Hi Alain,
Licensing and installation are handled by by SDL, irrespective of whether you have a support subscription or not. They will reset your license, which will become visible in your product line as an available extra activation.
I had the same problem a short while ago and the issue was resolved quite promptly.
HTH,
Sandra


https://community.sdl.com/product-groups/translationproductivity/f/93


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