Became unable to launch SDL MultiTerm 2017 due to Telemetry error
Thread poster: Kazuyuki OGAWA

Kazuyuki OGAWA  Identity Verified
Japan
Local time: 03:10
English to Japanese
+ ...
Jan 22, 2018

Hi,

After a long interval since I used it last, I encountered an error launching SDL MultiTerm 2017 Desktop, saying:
"Cannot validate SDL plug-in: Sdl.Desktop.Telemetry.TelemetryStartup, Sdl.Desktop.Telemetry, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 :".

On the other hand, I can launch and use SDL Multiterm 2017 Convert.

Could someone kindly help me?

Best regards,
Kaz


 

Kazuyuki OGAWA  Identity Verified
Japan
Local time: 03:10
English to Japanese
+ ...
TOPIC STARTER
My platform is Windows7 64-bit Professional Edition. Jan 22, 2018

My platform is Windows7 64-bit version, Professional Edition.

 

DZiW
Ukraine
English to Russian
+ ...
http://kb.sdl.com/ Jan 23, 2018

Hello, Kaz

After what events (update/new software/maintenance...) and which troubleshooting approaches (system restore/backup...) you tried?

Have you already checked the official site/Wiki and namely https://community.sdl.com/product-groups/translationproductivity/f/90/t/3260 ?

Cheers


 

Kazuyuki OGAWA  Identity Verified
Japan
Local time: 03:10
English to Japanese
+ ...
TOPIC STARTER
I repaired the installation, but it did not work. Jan 23, 2018

Hi DZiW,

Many thanks for your kind response.

The detailed message is as follows, but I am lazy to modify Windows Registry since modifying it may cause my PC never to start again:

"
Cannot validate SDL plug-in: Sdl.Desktop.Telemetry.TelemetryStartup, Sdl.Desktop.Telemetry, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888 :

Sdl.Core.PluginFramework.PluginFrameworkException, Sdl.Core.PluginFramework, Version=1.8.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888

Sdl.Core.PluginFramework
-2146233088


System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Sdl.Desktop.Telemetry, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888
警告: アセンブリ バインドのログ記録がオフにされています。
アセンブリ バインドのエラー ログを有効にするには、レジストリ値 [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) を 1 に設定してください。
注意: アセンブリ バインドのエラー ログに関連するパフォーマンス ペナルティがあります。
この機能をオフにするには、レジストリ値 [HKLM\Software\Microsoft\Fusion!EnableLog] を削除します。


mscorlib
-2147024894




SDL MultiTerm
MultiTerm14
14.0.2184.3
Microsoft Windows 7 Professional
Service Pack 1
1041
932
Ogawa_64-bit-PC\Ogawa_64-bit
4.0.30319.42000
OGAWA_64-BIT-PC
True
8257624 MB

"

On the other hand, I repaired my MultiTerm Desktop, but it did not work.

I hope these pieces of information are useful for you.

Kind regards,
Kaz


 

Kazuyuki OGAWA  Identity Verified
Japan
Local time: 03:10
English to Japanese
+ ...
TOPIC STARTER
Re: After what events (update/new software/maintenance...) Jan 23, 2018

Here is my reply to your question: "After what events (update/new software/maintenance...)":

I performed a MultiTerm Convert from an Excel file (to an xml file) and the conversion seemed to me successful.

Could this information be useful?


 

Kazuyuki OGAWA  Identity Verified
Japan
Local time: 03:10
English to Japanese
+ ...
TOPIC STARTER
Workaround: A glossary created in MultiTerm 2014 can be accessed from within Trados Studio 2017!! Jan 27, 2018

Hi,

I have found a workaround:
A glossary created in MultiTerm 2014 can be accessed from within Trados Studio 2017!!

I dedicate my thankfulness to SDL development team for allowing this.

Best,


 


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