In Studio 2014, accepted/rejected changes not seen by agency
Thread poster: Akke Wagenaar

Akke Wagenaar  Identity Verified
Local time: 05:13
Member (2011)
English to Dutch
+ ...
Feb 15


In the 4-eyes process I receive my file back from the agency with the changes made by their reviewer.
So I accept or reject all the changes, set all the segments to Reviewed or Signed-off and send the file to the agency.
Then the agency tells me that there are still a lot of changes left that I haven't accepted or rejected.
It's like I have done nothing!
I checked and checked again, I really sent the signed off sdlxliff file back.
When I save it as Target in Word, there are no more changes to reject/accept left, meaning that Word treats the file correctly.

This has happened to me 2 times in the last weeks.
I work with Studio 2014 on Windows 10 Makers Update and Word 2016 Home.

Does anyone know what could be the cause?
This agency uses Studio 2017.
Or does it have to do with Word 2016 and the agency using another version of Word?

Help me please! It's very time consuming for both the agency and me and prone to delivery of bad translations full of errors.

Thanks for any input.

[Edited at 2018-02-15 13:55 GMT]

Direct link Reply with quote

Natalie  Identity Verified
Local time: 07:13
Member (2002)
English to Russian
+ ...

Moderator of this forum
Are you sure Feb 15

that you are sending back the right file? Wrong file is the only cause I can think of.

Direct link Reply with quote

To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

In Studio 2014, accepted/rejected changes not seen by agency

Advanced search

WordFinder Unlimited
For clarity and excellence

WordFinder is the leading dictionary service that gives you the words you want anywhere, anytime. Access 260+ dictionaries from the world's leading dictionary publishers in virtually any device. Find the right word anywhere, anytime - online or offline.

More info »
memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search