In Studio 2014, accepted/rejected changes not seen by agency
Thread poster: Akke Wagenaar

Akke Wagenaar  Identity Verified
Senegal
Local time: 05:13
Member (2011)
English to Dutch
+ ...
Feb 15

Hello,

In the 4-eyes process I receive my file back from the agency with the changes made by their reviewer.
So I accept or reject all the changes, set all the segments to Reviewed or Signed-off and send the file to the agency.
Then the agency tells me that there are still a lot of changes left that I haven't accepted or rejected.
It's like I have done nothing!
I checked and checked again, I really sent the signed off sdlxliff file back.
When I save it as Target in Word, there are no more changes to reject/accept left, meaning that Word treats the file correctly.

This has happened to me 2 times in the last weeks.
I work with Studio 2014 on Windows 10 Makers Update and Word 2016 Home.

Does anyone know what could be the cause?
This agency uses Studio 2017.
Or does it have to do with Word 2016 and the agency using another version of Word?

Help me please! It's very time consuming for both the agency and me and prone to delivery of bad translations full of errors.

Thanks for any input.

[Edited at 2018-02-15 13:55 GMT]


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Natalie  Identity Verified
Poland
Local time: 07:13
Member (2002)
English to Russian
+ ...

Moderator of this forum
Are you sure Feb 15

that you are sending back the right file? Wrong file is the only cause I can think of.

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In Studio 2014, accepted/rejected changes not seen by agency

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