App download not possible
Thread poster: Katja Schoone

Katja Schoone  Identity Verified
Germany
Local time: 02:08
Member (2006)
English to German
+ ...
Apr 19

A while ago I downloaded the txml file support app and the memosource plugin for Trados Studio 2014. And it works pretty good. Now I wanted to download these as well for my laptop.

I logged into my account on SDL, clicked on the app store, entered the search term, clicked on the download button of the app and was prompted to login or sign up in order to download the app. I clicked on login and my login credentials appeared, I confirmed, clicked on download again and surprise, surprise was prompted again to login or sign up.

Any idea why this happens and what I can do?

Any help is very much appreciated!


 

Natalie  Identity Verified
Poland
Local time: 02:08
Member (2002)
English to Russian
+ ...

Moderator of this forum
Change browser Apr 19

Hi Katja,

SDL website does not work well in some browsers (e.g. Opera). Try changing the browser, and it should work.


 

Katja Schoone  Identity Verified
Germany
Local time: 02:08
Member (2006)
English to German
+ ...
TOPIC STARTER
download worked, but not integrated in Trados Apr 19

Hi Natalie,

wow, that did the trick. Thanks a lot!

I didn't think of that myself since I used Chrome with my last download as well and it worked, but not this time.

Now this problem solved I have the next oneicon_wink.gif

The txml file type is neither shown in the list of file types nor addeable from the the list at the right side. I downloaded the correct version for Trados Studio 2014.

Any idea?

thx


 


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