Unable to install Trados on new computer, despite having uninstalled it on old computer.
Thread poster: Haigo Salow

Haigo Salow  Identity Verified
United States
Local time: 09:35
Member (2014)
German to English
+ ...
Jun 11

Hi there,

I was aware, after reading a previous post, that I had to uninstall SDL Trados on my old computer before being able to install it on the new one. I did just that, but it still shows on my Trados account that it is installed on a computer and that I have zero licenses left.

Any help would be greatly appreciated.
Haigo


 

Heinrich Pesch  Identity Verified
Finland
Local time: 16:35
Member (2003)
Finnish to German
+ ...
Did you deactivate the application? Jun 11

In Studio 2017 you must deactivate the software before you uninstall it. If you forgot you can re-install on the old machine, deactivate and uninstall again. Then you should see the license at your account.

 

Ekaterina Kroumova  Identity Verified
Local time: 16:35
French to Bulgarian
+ ...
No need to uninstall Jun 11

You don't really need to uninstall Studio, you just need to return the licence. So as Heinrich said, first re-install it on the old computer, then return the licence (deactivate it) from Help> Product Activation. But there's no need to deinstall it completely. This way, if you happen to need Studio on the old computer again, you can go trough the same process (deactivation - activation) very quickly.

 

Darius Sciuka  Identity Verified
Lithuania
Local time: 16:35
Member (2016)
English to Lithuanian
+ ...
No need to reinstall Jun 11

You don't need to reinstall Trados on your old computer to return the license. Log in to your SDL account, go to the license page, click "Can't deactivate online? – Deactivate offline" and then confirm offline deactivation. You will be able to use your license with the new installation in minutes.

 

Haigo Salow  Identity Verified
United States
Local time: 09:35
Member (2014)
German to English
+ ...
TOPIC STARTER
Thank you everyone. I followed Darius' advise and received the off-line deactivation Jun 12

Do I now have to click on "return license"?

Thanks,
Haigo

[Edited at 2018-06-12 00:17 GMT]

[Edited at 2018-06-12 00:18 GMT]


 


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Unable to install Trados on new computer, despite having uninstalled it on old computer.

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