no files visible in Files View when opening package containing a subfolder
Thread poster: Nathalie Coutelle

Nathalie Coutelle  Identity Verified
Local time: 22:47
Member (2008)
English to French
+ ...
Jun 19, 2018

Hello everybody!

I was sent a project package by a client containing a files for translation, and I tried to open it the usual way (File > Open > Package). The "Review package contents" window opened and, on the bottom left panel, under the task "Review" I could see 1 subfolder, but no files were listed on the bottom right panel. When I selected the subfolder, I could see each of the files contained in the relevant folder, but not both at the same time. To solve this, I clicked on the "Include subfolders" button and then the files was visible. I clicked on "Finish" and Studio prompted me to select a folder to save the Project. I selected an empty folder and clicked OK. The "Importing package window" showed that the import was correct. I clicked on "Close" and the project was listed in the Projects view. However, when I clicked on the Project name, no file appeared in the Files view. Then I checked the Projects view again and the Project details at the botton showed that there were 1 translatable file. So the file is there, but I can't access it from Studio.

Any idea how to solve this?


Hazel Underwood  Identity Verified
United Kingdom
Local time: 21:47
Member (2005)
German to English
+ ...
Include subfolders Jun 20, 2018

Have you clicked on Include subfolders again on the left in the Files view (or clicked on the folder under Project folders in the Files view)?


Valentina Gomez Fletcher
Local time: 18:47
English to Spanish
+ ...
same problem Aug 8, 2018

I'm having the exact same problem and it's driving me nuts. I do the "select folder" bit but no files appear on the next screen. Somebody help please!


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no files visible in Files View when opening package containing a subfolder

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