Cannot login to sdl website
Thread poster: Elvira Schmid

Elvira Schmid  Identity Verified
Italy
Local time: 23:20
English to German
+ ...
Feb 8, 2019

Hi,
when trying to access my SDL account a form opens where I should complete my registration (even though I am already registered). The problem is the form will not accept my VAT (with or without country in front of the VAT number - IT).
How can I access my account?
Thanks


 

Natalie  Identity Verified
Poland
Local time: 23:20
Member (2002)
English to Russian
+ ...

Moderator of this forum
SITE LOCALIZER
Hi Elvira Feb 8, 2019

If you are already registered, you should not re-register, as this would result in duplicate accounts and unnecessary mess.

I have just tried to login, and everything looks fine. Try to login using another browser, as SDL website does not work correctly with some browsers.

Natalia


 

Elvira Schmid  Identity Verified
Italy
Local time: 23:20
English to German
+ ...
TOPIC STARTER
Automatic Feb 8, 2019

Natalie wrote:

If you are already registered, you should not re-register, as this would result in duplicate accounts and unnecessary mess.

I have just tried to login, and everything looks fine. Try to login using another browser, as SDL website does not work correctly with some browsers.

Natalia


Hi Natalia,

I do not try to register again, but once I enter my credentials on the login page I am referred to another page "Complete Registration", which contains all my data and VAT number. When I try to confirm I get the error message that my VAT is not valid and that I should try again.
So there is no way to even get into the account.
Elvira


 

Natalie  Identity Verified
Poland
Local time: 23:20
Member (2002)
English to Russian
+ ...

Moderator of this forum
SITE LOCALIZER
Have you tried Feb 8, 2019

https://www.sdl.com/support/ ?

 

Elvira Schmid  Identity Verified
Italy
Local time: 23:20
English to German
+ ...
TOPIC STARTER
Thank you Feb 8, 2019

I sumbitted a support ticket so hopefully I will get response soon.

 


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Cannot login to sdl website

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