Returning an SDL license from a PC that does not work.
Thread poster: Marianne Eden

Marianne Eden  Identity Verified
Norway
Local time: 01:51
English to Norwegian
+ ...
Dec 15, 2019

Ok, so, how does a licence work? I just got Studio 2019.
Installed on a PC I'm having some troubles with.
Like returning the licence...Is it at all possible to
return the licence from another PC?
This is all online, so maybe it would be possible?
Thanks, I hope my question is not too "naive".

Thanks a lot!


 

Samuel Murray  Identity Verified
Netherlands
Local time: 01:51
Member (2006)
English to Afrikaans
+ ...
@Marianne Dec 15, 2019

Marianne Eden wrote:
I just got Studio 2019. Installed on a PC I'm having some troubles with. Like returning the licence...Is it at all possible to
return the licence from another PC?


You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.

This is a problem, but the solution is simple: contact Trados, tell them your situation (I'm sure it happens A LOT), and tell them to reset your licenses so that you have all activations again.

Log into your SDL account, go to this address:
https://gateway.sdl.com/liveagentlicensing
and click the "Request license reset" button.


 

Paolo Sebastiani  Identity Verified
Italy
Local time: 01:51
Member
English to Italian
+ ...
It is certainly possible to RETURN a licence also from another PC Dec 15, 2019

[quote]Samuel Murray wrote:

You can't use one computer to "return" the license that is used on another computer. The license has to be "returned" on the same computer that the license is or was being used on. This means that if your computer broke before you could "return" the license, you can't return it.

Yes it is certainly possible to "return" a license also from another PC. In fact if you lose you PC or you get it stolen you can still log in to your account from another PC and use the Force Return procedure, through which you can disconnet your licence from your lost/stolen PC and connect it to your new PC.

If you need help just contact me.

Have a nice weekend!


Darius Sciuka
 

Marianne Eden  Identity Verified
Norway
Local time: 01:51
English to Norwegian
+ ...
TOPIC STARTER
Thanks a lot! Dec 15, 2019

I actually got an email from SDL for being authorised to deactive offline.

Great!


 

Marianne Eden  Identity Verified
Norway
Local time: 01:51
English to Norwegian
+ ...
TOPIC STARTER
Deactivation ticket Dec 15, 2019

SO I reveived this deactivation ticket form SDL, but I do not manage to return the license offline after all.

There is Deactivation Ticket, Activatiom date (Deactivation Authorization), Unique Activation ID and Activation state.

Well,I try to follow the SDL instructions. But I only get

"An error has occurred with your offline-deactivation. If you continue to have problems, please contact SDL".

I have no support agreement.

Would not
... See more
SO I reveived this deactivation ticket form SDL, but I do not manage to return the license offline after all.

There is Deactivation Ticket, Activatiom date (Deactivation Authorization), Unique Activation ID and Activation state.

Well,I try to follow the SDL instructions. But I only get

"An error has occurred with your offline-deactivation. If you continue to have problems, please contact SDL".

I have no support agreement.

Would not have made so much fuzz about it if it weren't from the fact I have 30.000 word to proofread.....


Thanks!
Collapse


 

Stepan Konev  Identity Verified
Russian Federation
Local time: 02:51
English to Russian
If you continue to have problems, Dec 15, 2019

why don't you contact SDL as they suggest?
They don't say "If you have a support agreement". They say "If you continue to have problems". You do.


[Edited at 2019-12-15 20:45 GMT]


 

Marianne Eden  Identity Verified
Norway
Local time: 01:51
English to Norwegian
+ ...
TOPIC STARTER
Actually, Dec 15, 2019

I did🙂

Thanks.


 


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Returning an SDL license from a PC that does not work.







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